Important Starting from version 22.2, the documentation for BMC Helix Intelligent Integrations and Developer Tools resides in a separate space. For the latest version documentation, see BMC Helix Intelligent Integrations.

Monitoring situations

As an operator, you can use the Situations page to monitor ML-based situations. Each situation is represented as a tile in the view and can be investigated individually to close the situation or take a remediate action.

To monitor situations

Click Situations to view all situations. 

Situation details such as the situation name, time of the situation, related event count, type (Policy-based or ML-based), severity, priority, status, and the incident ID associated with the situation appears. You can click the Situation name or the related events count to view the situation details.

You can search for a situation based on the name (case-sensitive).

Related topics

Roles-and-permissions

Enabling-the-AIOps-features

Configuring-ML-based-situations

Remediating-events-for-services-and-situations

FAQs

Situations Page.png

The following MP4 shows how to use the Situations page to view data based on your requirement. 

Use the situation filter to view situations based on their status. By default, the filter is set to display open situations. You can change it to All Situations or Closed to view situations accordingly. If you are searching for a situation, the results appear based on the selected filter. 

Situation filter.png

Sorting is available for the Occurred, Severity, Priority, and Status columns. To customize the columns that appear on the list view, click Column selector.pngand clear the columns that you do not want to appear. Only selected columns appear on the Situations page.  

Column selector with names.png

Alternatively, click Tile View.png(Tile view) to view the situations as tiles with the severity (color-coded), priority (color-coded), event count for situations, status, and an Investigate option for each situation for closing it or remediating open events. 

You can configure the advanced settings to display policy-based situations along with ML-based situations. The following image shows various situations in a tile view:

all_situations_21_3.png


Where to go from here

Click a policy-based or ML-based situation tile to investigate and remediate the situation: 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*