Important Starting from version 22.2, the documentation for BMC Helix Intelligent Integrations and Developer Tools resides in a separate space: BMC Helix Intelligent Integrations.

Troubleshooting log collection by using Fluentd

Issue 1 symptom

No logs are ingested.

Resolution

Check the following:

  • If correct key and pattern are configured for Regexp and Exclude for the Grep filter.
  • If the configured format expression matches the logs that you are collecting.

Issue 2 symptom

Logs are not being filtered while collection.

Resolution

Check if correct key and pattern are configured for Regexp and Exclude for the Grep filter.

Issue 3 symptom

Invalid format expression.

Resolution

Validate the expression at Rubular or Fluentular.

Issue 4 symptom

Configured integration is in disconnected state.

Resolution

Ensure that the docker container is up and running.


 

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