Verifying the Agent for Java upgrade

You can verify that the BMC Application Diagnostics Agent for Java upgrade was successful, and that Agent for Java was invoked, by reviewing the log files created and updated during the Agent upgrade. For assistance with any issues that you cannot solve, contact BMC Support.

To review the logs

1. Open the bmc_ad_agent_install.log file, located in the same directory from which you ran the BMC Application Diagnostics Agent upgrade script.
2. Examine the log for error messages, such as messages that indicate incorrect privileges or write access.
   
   • Ensure that you have execute privileges on the upgrade scripts and write access to the upgrade location.
   • Ensure that other applications or processes are not holding files open.

To verify that the Agent for Java has been invoked

1. Access the log files folder in the local installation directory, for example: C:\ADOPs\ADOPsInstall\instances\<instance_name>\logs
   The <instance_name> variable is the name that is generated dynamically during the Agent first start-up.
2. Examine the aps_agent.log file.
   If the log file exists, the installation was successful.
   Examine [ERROR] messages for issues that you can address.
3. In the Diagnostics tab of BMC Application Performance Management Console, verify that data collection from the Agent is displayed as expected.

Where to go from here

Log on to the BMC Application Performance Management Console.

Related topics

Troubleshooting
Known-and-corrected-issues