End-to-end process for tenant users

Use the information in this section to understand the primary goals for implementing the BMC Application Diagnostics product in your environment. Each major phase of the product lifecycle links to detailed information and procedures to help the users of this system achieve their goals.

User access roles are assigned to various people within an organization:

• Access Manager roles are given to a security administrator in the tenant organization.
• Application Owner roles are given to application developers and network administrators in the tenant organization.
• Observer roles are given to anyone in the tenant organization who needs to investigate (but not configure) performance and availability problems, such support analysts.

Goals that are dependent on the service provider are in bold typeface. For more information about tenant users, see Tenant-user-roles-and-permissions.