Downloading the installation files

This topic explains how to obtain the files that you need for installation. To understand which files you are entitled to download based on the licenses that you purchased, see License-entitlements.

Files to download

The following table lists the installation files to download according to the instructions that follow (see Downloading the files).

Note

You might have some or all of these products installed at your site. If so, compare the versions of your installed products to the versions that are listed in this table. If you are already using a version that is listed in the table, do not reinstall that product.

Product files for Windows platforms

EPD (E-item) name	Platform	Files downloaded from hyperlink
BMC Application Performance Management Console Version 1.3	VM on Linux	Downloads uc-<buildNumber> — The distribution package (archive) containing the following files: readme_<image-name>.txt — Document describing the contents of the distributed package, prerequisites for installing the component, next steps, and how to get help using the product ¹ <image-name>-disk1.vmdk — Virtual disk for the component ¹ <image-name>.ovf — Descriptor (configuration) file for the component ¹ <image-name>.mf — Manifest file for the package providing the data integrity of the package (via sha1sum) ¹
BMC Application Diagnostics Server Version 1.3.01	Windows	Zip file
BMC Application Diagnostics Agent for Java Version 1.3.01	Windows	Zip file
BMC Application Diagnostics Agent Patch Version 1.3.01.001 for .NET	Windows	Zip file
Offline Documentation - BMC Application Diagnostics		This zip file contains an archived version of the online documentation for BMC Application Diagnostics 1.3.01. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

Product files for Linux platforms

EPD (E-item) name	Platform	Files downloaded from hyperlink
BMC Application Performance Management Console Version 1.3	VM on Linux	Downloads uc-<buildNumber> — The distribution package (archive) containing the following files: readme_<image-name>.txt — Document describing the contents of the distributed package, prerequisites for installing the component, next steps, and how to get help using the product ¹ <image-name>-disk1.vmdk — Virtual disk for the component ¹ <image-name>.ovf — Descriptor (configuration) file for the component ¹ <image-name>.mf — Manifest file for the package providing the data integrity of the package (via sha1sum) ¹
BMC Application Diagnostics Server Version 1.3.01	Linux	Tar file
BMC Application Diagnostics Agent for Java Version 1.3.01	Linux ²	Tar file
Offline Documentation - BMC Application Diagnostics		This zip file contains an archived version of the online documentation for BMC Application Diagnostics 1.3.0.1 For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

¹ ^<image-name> ^{is the name of the software image for this version of the component.}
² ^{For Linux servers and Unix servers}

Downloading the files

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product’s Customer Support web page. If the EPD page shows that a patch is included in a file you downloaded, you do not need to obtain that patch separately.

Under the root directory of the computer on which are installing the product, create a temporary directory in which to place the downloaded files.
Go to the Electronic Product Distribution (EPD).
At the logon prompt, enter your user ID and password, and click Submit.
On the Export Compliance and Access Terms page, provide the required information, accept the Export Compliance Statement and Product Access Terms details, and then click Continue.
If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
Expand one of the suites in which BMC Application Diagnostics is included:
- BMC Application Management Suite
- BMC ProactiveNet Performance Management Suite
Drill down to the appropriate version, platform, and language for BMC Application Diagnostics and expand the product you want to install.
A list of downloadable files for your product is displayed.
To view and download available patch files, click the hyperlink under the suite name.
Select the check boxes next to the files and documents that you want to download.
Click Download (FTP) or Download Manager:
- Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
- Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
  This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable method to transfer files. A checksum operation is used to verify file integrity automatically.
Download the files to the temporary directory you created in step 1 of this procedure.

To begin the installation procedure, see Installation Process Overview.