Downloading the installation files

To obtain the installation files for BMC Helix Service Management and BMC Helix IT Operations Management, you need to download them from the BMC Electronic Product Distribution (EPD) website. Additionally, you will need the BMC Helix Container Access Key, which is required to access the container images hosted on the BMC Docker Trusted Registry (DTR).

Before you begin

Ensure that you can log on to EPD by using your Support user ID and password. You might also be prompted to complete the Export Compliance Form. If you are accessing this site for the first time, create a new EPD profile to specify the languages and platforms that you want to download. For assistance with EPD, see EPD site help.

To generate the container access key

1. Log in to EPD.
   You must log in with your BMC Support ID.

2. Select Product Downloads > Product Download Tool.
3. On the All Products tab, in the search box, search for the product name.
   Example:
   • To download the BMC Helix IT Operations Management installation files, search for BMC Helix IT Operations Management OnPrem Containers product.
   • To download the BMC Helix Service Management installation files, search for BMC Helix Innovation Suite OnPrem product.
4. Click the product version.
   Example: 25.4.01
5. To generate a token to access the container images, perform the following steps:
   1. In the product page, on the Product tab, click Container Access Product.
      Example: In the BMC Helix Innovation Suite OnPrem page, on the Product tab, click Container Access Product.
      
      A dialog box to generate Personal Access Token (PAT) is displayed.
   2. On the dialog box message to generate PAT, click here.
      
      You are navigated to the Docker UI with a user configured for you.
   3. Go to Settings > Personal access tokens.
      
   4. On the Personal Access tokens page, click Generate new token.
   5. In the Create access token section, specify the values for the following fields:

      Field	Description
      Access token description	Specify a description for the token that you want to generate.
      Expiration date	Select the expiry date of the token.
      Access permissions	Select the Read-only permission from the drop down list. Important: You have only read access to the BMC Helix repositories.

   6. Click Generate.
      A token is generated and displayed on the Copy access token page.
      
      Make sure you copy and save the token details. This token is required as a password to pull images from BMC DTR during the setup of a Harbor registry or when performing the installation
      Information

      Important

      When you switch the organization to bmchelix by using the Docker personal drop-down menu on the Docker page to access repositories, you might encounter an error.  
      This is expected behavior, as the page is designed for managing tokens and not for accessing repositories.
      To access repositories, perform the following steps:

      1. On the Docker page, on the left navigation pane, click Hub, and then select Repositories.
         The Repositories page initially shows no repositories.
         2. To view the repositories, click Docker personal drop-down menu, and switch your account to bmchelix. 

To download the installation files

Action	Reference
Download the BMC Helix IT Operations Management installation files	Downloading the deployment manager in BMC Helix IT Operations Management documentation
Download the BMC Helix Service Management installation files	Downloading the installation files in BMC Helix Service Management documentation