Deploying BMC Helix IT Operations Management

We provide a containerized architecture for the deployment of (). deployment includes the deployment of multiple applications, along with the services and data lake required to run them.

The deployment architecture of can be broadly classified into the deployment infrastructure, Platform Common Services, and application tier components.

Important

To install both and BMC Helix Service Management, see Deploying-both-BMC-Helix-IT-Service-Management-and-BMC-Helix-IT-Operations-Management.

BMC Helix IT Operations Management deployment architecture

The following diagram depicts the container deployment architecture of BMC Helix IT Operations Management:

ITOM_Deployment Architecture_25Sep.png

Deployment infrastructure

The deployment infrastructure consists of the following components:

Component	Description
BMC DTR	BMC Docker Trusted Registry (DTR) that stores the container images.
Repository	We recommend that you set up a local repository, such as a Harbor repository. Synchronize the local Harbor repository with BMC DTR, and then access the container images from the repository. Important: To synchronize the container images with BMC DTR, you can choose any container repository solution that is compatible with the . We do not anticipate any issues with alternative repositories. However, we do not provide support for alternative container repositories.
BMC Deployment Manager	An entity that is used to deploy BMC Helix Platform Common Services and the applications in your environment.
On-premises cluster	Consists of a Kubernetes cluster that includes the following artifacts: All relevant network and storage plugin and an Ingress controller Nodes in the cluster with internet access to fetch images from the Docker registry
NGNIX ingress controller (load balancer)	This component is a specialized load balancer for the Kubernetes environment. It distributes network traffic and scales workloads. NGINX is directly used as an ingress controller. The following features of NGINX are used: Authorization Module – Used to internally handle redirects to the correct service to authenticate and authorize the service Configuration Customization – Used to intercept calls between services based on authentication criteria Mergeable Ingress – Allows separate minion ingress objects per service with a single master ingress to handle all major configurations including multi-tenant support with server-alias annotation Rewrite Target – Is regex-based and flexible. Used to map incoming URL to paths within the micro-service
Domain Name System (DNS)	This component manages the naming system all the resources connected to your private network.
Intelligent Integrations Gateway	enable you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. You can view and derive actionable insights from this data in , WarningSome content is unavailable due to permissions. , and .
Warning Some content is unavailable due to permissions.	WarningSome content is unavailable due to permissions. stores topology information about the data centers that are being monitored. requires WarningSome content is unavailable due to permissions. to store topology information about the data centers that are being monitored. requires WarningSome content is unavailable due to permissions. only when you want to store topology and business services information about the data centers that are being monitored by .
Block storage	We support a Bring-Your-Own-Storage-Class model, for any block storage supporting recommended IOPS. For more information about recommended IOPS, see Sizing and scalability considerations in the documentation. We support ReadWriteMany file stores. The components of , such as SmartGraph, and require ReadWriteMany storage-class.

BMC Helix Platform Common Services components

BMC deployment manager deploys the service tier components, data tier components, and applications tier components. These components have a hierarchical dependency on each other. The service tier and data tier components are together called the BMC Helix Platform Common Services.

Common services tier

The common services tier includes the services required for the functioning and management of the applications. It consists of the following components:

Component	Description
	is a part of the () solution and is the launchpad for all your licensed BMC Helix applications. is built on a microservices-based architecture. For more information, see BMC Helix Portal.
BMC Helix Dashboards	BMC Helix Dashboards offers unified reporting and gives you a consolidated view of data from applications across your environment. The consolidated view of dashboards helps you perform tasks such as responding to issues quickly so that system downtime is minimized. For more information, see BMC Helix Dashboards.
	helps to present credentials for authentication only once in a multi software environment. For more information, see BMC Helix Single Sign-On.
Identity Management (IMS)	Identity Management Service (IMS) is a common service that helps you set up role-based access control and data-level access control. You can access IMS from the . These actions cannot be set up by end users.
Tenant Management Service (TMS)	Tenant Management Service (TMS) is a common service that enables onboarding and offboarding of tenants and associated actions; for example, configuring an external identity provider, configuring the data retention period for a tenant, and so on. You can access IMS from the .

Common data tier

The common data tier includes the various databases that store the data generated by the applications. This tier is also called the data lake.

Component	Description
Victoria Metrics	Used to store: Time series metrics and aggregations. Custom dashboards.
Kafka	Kafka is a messaging service that is used for: Asynchronous communication. Ingestion queues related to metrics, events, or logs.
Zookeeper	Zookeeper is a messaging service that is used for: Asynchronous communication. Ingestion queues related to metrics, events, or logs.
PostgreSQL	Used to structure data across the product and platform about organization, users, metadata, and so on.
MinIO	MinIO is a server-side storage stack that is used for file storage and backups.
Redis	Redis is a data structure store that is used for ephemeral data and caching. It is used to store: Events Logs (For and ) User sessions (For and ) PATROL Agent (For ) Cost/prediction data
Elasticsearch	Elasticsearch is used to store: Events Logs (For ) Metadata
DSM	Dynamic Service Modeling (DSM) provides topology information for devices and resources. This data is available to all BMC Helix applications.

application tier components

Based on your license entitlements and the parameters that you set in the deployment.config file, BMC deployment manager can deploy the following applications:

Component	Description
	is a solution on that combines broad capabilities across monitoring and event management with a cloud-native, containerized microservices architecture. The containerized architecture enables fast deployment and upgrades, elastic scalability, enterprise grade high-availability and performance along with the reduced infrastructure costs. For more information, see BMC Helix Operations Management.
	is a cloud-based capacity management solution that gives you insights to optimize the use of your current IT resources and plan for future demands. It collects and analyzes the capacity data and core metrics for CPU, memory, and storage, and provides recommendations for optimizing them. For more information, see BMC Helix Continuous Optimization.
	reduces the mean time to resolve (MTTR) issues and maximizes service performance and availability by using tools that include monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation. For more information, see BMC Helix AIOps.
	helps you to analyze the log files from multiple environments. It provides a wealth of insights into the usage, health, and performance of your environments, together with a set of integrated capabilities for detecting and troubleshooting issues. For more information, see BMC Helix Log Analytics.
	is an automation aggregator. It enables organizations to identify automation opportunities and connect with automation tools to define policies that trigger remediation actions, ensuring no loss to service performance. For more information, see BMC Helix Intelligent Automation.
BMC Helix Developer Tools	BMC Helix Developer Tools enables you to: Integrate with TrueSight Operations Management to monitor events and services. Build custom integrations for the third-party products for which out-of-the-box integrations are not available. For more information, see Integrating by using BMC Helix Developer Tools.

Important

BMC Helix Intelligent Integrations enables you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. It is available as a standalone deployment in an on-premises environment.

For more information, see Integrating by using BMC Helix Intelligent Integrations documentation.

Workflow to deploy

The following image shows the tasks to deploy :

Deploy ITOM.png

Product	User	Action	Reference
ITOM	System administrator	Review the system requirements for deployment. Make sure that you install the pre-requisite software such as Kubernetes, Docker, and Helm, and your system meets the hardware and software requirements.	Preparing for deployment in deployment documentation
		Set up a WarningSome content is unavailable due to permissions. to support the Dynamic Service Model that is used in the following products:
		Download the BMC deployment manager and container images access key from Electronic Product Download (EPD). BMC deployment manager includes the automation script and configuration files to perform the deployment.
		Create your Harbor repository and synchronize the repository with BMC Docker Trusted Registry (DTR).
		Deploy .
		Perform the post deployment tasks such as performing checks and verifying configurations.
	Administrator	Perform basic configurations such as set up users, and provide user permissions.