Configuring the BMC Helix AIOps service model

To install and configure the BMC Discovery Outpost

Install the BMC Discovery Outpost on the windows server that has access to the production tenant URL and you can access the components in the production infrastructure.

Perform the following steps:

1. Install the BMC Discovery Outpost on the windows server which can access the production tenant URL. See Installing the BMC Discovery Outpost in the BMC Discovery documentation.

2. Configure the BMC Discovery Outpost. See Configuring the BMC Discovery Outpost in the BMC Discovery documentation.

3. Register the BMC Discovery Outpost with BMC Discovery. See Managing BMC Discovery Outposts in the BMC Discovery documentation.

4. Add login credentials.
   Login credentials are usernames and passwords, SSH keys, and other authentication methods used to access a host. For BMC Discovery to access and scan the hosts in the IT environment, BMC Discovery needs to add and store their login credentials.
   To add login credentials, see Adding credentials in the BMC Discovery documentation.

    

To discover your environment

1. To discover Kubernetes management systems using an API provider, see Discovering Red Hat OpenShift clusters or Discovering Kubernetes clusters managed by Rancher in the BMC Discovery documentation.

2. To discover the ESX and ESXi hosts in your environment, see Discovering ESX and ESXi hosts in the BMC Discovery documentation.

3. (Optional) To discover the guest hosts that are managed by vCenter,see Discovering VMware guest hosts by using the vCenter API in the BMC Discovery documentation.

4. To discover Ceph storage systems via Ceph Manager by scanning the Host, see Ceph Storage Systemsin the BMC Discovery documentation.

5. To discover SNMP devices, see Discovering SNMP devices in the BMC Discovery documentation.

(For OpenShift only) To import the service blueprint

1. Download the service blueprint .  
2. Log in to BMC Helix Service Monitoring.
3. Navigate to the Configurations tab and select Manage Service Blueprints.
   
4. Click Import and then import the service blueprint. 

To create a service model

1. Log in to BMC Helix Service Monitoring.
2. Navigate to the Services tab and click Create Service .
3. On the Create New Service page, click New Business Service.
   
4. In the Define Service pane, enter a name. Then click Add Dynamic content.
   
5. In the Add Dynamic content pane, select a service blueprint:
   • For Kubernetes, select Default Blueprint for Kubernetes Infrastructure.
   • For OpenShift, select Default Blueprint for Kubernetes Infrastructure (OpenShift Self Monitoring) .
     
6. In the Blueprint Configuration section, select the namespace where you installed BMC Helix IT Operations Management.
   Example: itom
   
7. Click Save.
8. Navigate to the Configurations tab and select Manage Service Blueprints.
   
9. Search for the service blueprints:
   • For Kubernetes, search Default Blueprint for Kubernetes Infrastructure.
   • For OpenShift, search Default Blueprint for Kubernetes Infrastructure (OpenShift Self Monitoring) .
10. From the Actions menu, select View to view the service model.
    
    
    Sample service model: