Applying Hotfixes

BMC Helix IT Operations Management OnPrem version 25.1.00 includes the below hotfixes:

• Hotfix v25.1.00.004 – Fixes zombie process generation in Redis cluster pods
• Hotfix v25.1.00.002 – Fixes a defect (DRE21-17386) related to unnecessary TMS API calls triggered by the feature flag service

Before You Begin

1. Log in to EPD:
   Go to the BMC Electronic Product Distribution (EPD) site and log in with your BMC Support ID.

2. Download the following hotfix files from the Patches tab on the BMC Helix ITOM OnPrem page:

   • For BMC Helix IT Operations Management OnPrem v25.1.00.004:
     Select BMC Helix Operations Management OnPrem v25.1.00.004 and click Download.
     The itom-predeploy-hotfix-25.1.00.004-2.tar.gz file is downloaded.
   • For BMC Helix IT Operations Management OnPrem v25.1.00.002:
     Select BMC Helix Operations Management OnPrem v25.1.00.002 and click Download.
     The hotfix-25.1.00.002-1-Post.tar.gz file is downloaded.

Ensure you have these files available before proceeding with the hotfix application steps.

Scenario 1: Already installed version 25.1.00 but no hotfixes applied

If you are already running v25.1.00 and have not yet applied any hotfix:

1.  Apply Hotfix v25.1.00.002

   1. Extract the hotfix to a temporary location:
   2. .tar -xvf hotfix-25.1.00.002-1-Post.tar.gz
   3. If you are using a local repository for pulling images, then add the following image:
      containers.bmc.com/bmc/lp0lz:truesight-featureflag-service-1260
   4. Run the hotfix script:bash hf_script.sh <path to 25.1.00 workspace directory>
      
      Example:
      bash hf_script.sh ../25.1.00/helix-on-prem-deployment-manager
      Important

      This command creates a new directory named ../25.1.00/helix-on-prem-deployment-manager_HF1.YYYYMMDDHHMMSS, which is a copy of deployment manager directory.

      No changes are made to the earlier deployment manager directory that was passed as the parameter.

2. Apply Hotfix v25.1.00.004

   1. Download and extract the hotfix to your 25.1.00 workspace:
      tar -xvf itom-predeploy-hotfix-25.1.00.004-2.tar.gz
   2. This should result in the infra/infra-images-tag.config file being updated.
   3. If you are using a local repository for pulling images, then ensure that the local image repository has following image:
      containers.bmc.com/bmc/lp0lz:25100-v151-hf4-redis-cluster-7.4.1-alpine
   4. Make a backup of deployment.config file.
   5. In the deployment.config file, set the values of all the services to no except for these 2 services:
      • INFRA=yes
      • _REDISCLUSTER=yes
   6. Run the deployment manager:
      ./deployment-manager.sh
   7. Restore the deployment.config file from the earlier backup.

    

The product is now updated with BMC Helix IT Operations Management OnPrem v25.1.00.004 and v25.1.00.002 hotfixes applied to the existing 25.1.00 deployment.

For more information, see:

Upgrading BMC Helix IT Operations Management from version 24.4 to 25.1

Upgrading BMC Helix IT Operations Management from version 25.3 to 25.1

Scenario 2: Already installed version 25.1.00 but have applied only v25.1.00.002 hotfix

If you’ve already applied Hotfix v25.1.00.002, and only need to apply v25.1.00.004:

BMC Helix IT Operations Management OnPrem v25.1.00.004 hotfix is successfully applied on top of the existing deployment, and your environment is up to date

For more information, see:

Upgrading BMC Helix IT Operations Management from version 24.4 to 25.1

Upgrading BMC Helix IT Operations Management from version 25.3 to 25.1