Troubleshooting data lake issues
Use the information in this topic to troubleshoot issues related to the data lake:
The opensearch-events-monitor pod is continuously in the CrashLoopBackOff state
Symptom
The event search is slower than normal.
Scope
The opensearch-events-monitor pod monitors the following OpenSearch event pods:
opensearch-events-data-0
opensearch-events-data-1
opensearch-events-data-2
opensearch-events-master-0
opensearch-events-master-1
opensearch-events-master-2
If the opensearch-events-monitor pod detects issues with any opensearch-events pods, it tries to remediate the issue. If the issue persists, the opensearch-events-monitor pod gets into the CrashLoopBackOff state.
Resolution
Contact the BMC Support team.
The opensearch-logs-monitor pod is continuously in the CrashLoopBackOff state
Scope
The opensearch-logs-monitor pod monitors the following OpenSearch pods:
opensearch-logs-data-0
opensearch-logs-data-1
opensearch-logs-data-2
opensearch-logs-master-0
opensearch-logs-master-1
opensearch-logs-master-2
If the opensearch-logs-monitor pod detects issues with any opensearch-logs pods, it tries to remediate the issue. If the issue persists, the opensearch-logs-monitor pod gets into the CrashLoopBackOff state.
Resolution
Contact the BMC Support team.
The redis-haproxy-monitor pod is continuously in the CrashLoopBackOff state
Symptom
Users are unable to log in to BMC Helix Portal.
Scope
The redis-haproxy-monitor pod monitors the Redis pods. If the monitor pod detects any issue, it tries to remediate it. If the issue persists, the redis-haproxy-monitor pod gets into the CrashLoopBackOff state.Resolution
Contact the BMC Support team.