Deploying BMC Helix IT Operations Management

The deployment of BMC Helix IT Operations Management (BMC Helix ITOM) involves the deployment of BMC Helix Platform Common Services, and the applications.

Use the deployment manager script (infra.config and deployment.config) to deploy BMC Helix Platform Common Services, BMC Helix Logging, and any of the following applications into your Kubernetes cluster:

  • BMC Helix Operations Management
  • BMC Helix Continuous Optimization
  • BMC Helix AIOps
  • BMC Helix Log Analytics
  • BMC Helix Intelligent Automation
  • BMC Helix Developer Tools

    Based on your product license, you can install these applications either individually or in combination. 

Related topic

System-requirements

Preparing-for-deployment

License-entitlements

Troubleshooting

Before you begin

  • Download the deployment manager.
  • Download the BMC Helix IT Operations Management hotfixes:
    • BMC Helix IT Operations Management OnPrem v25.1.00.002 hotfix
    • BMC Helix IT Operations Management OnPrem v25.1.00.004 hotfix
      ​​​​​​For more information, see Downloading-the-deployment-manager.
  • Perform all the steps listed in the Preparing-for-deployment topic.
  • Make sure you update the operating system version of the controller machine.
    For more information about supported operating system versions, see System-requirements.

To deploy BMC Helix IT Operations Management

  1. Log in to the controller or bastion machine from where the Kubernetes cluster is accessible.
  2. Configure the properties in the helix-on-prem-deployment-manager/configs/infra.config and helix-on-prem-deployment-manager/configs/deployment.config files.
    For more information, see Configuration-file-settings.

  4. To deploy BMC Helix ITOM, run the following command:

    ./deployment-manager.sh

    Important

    The passwords that you entered in the commons/certs/secrets.txt file are encrypted. The deployment manager does not pause to ask for the encryption or decryption of a password. The deployment manager generates a random password to encrypt or decrypt all passwords added to the secrets.txt file.

    The deployment manager generates a new secret.config and secretkey.json files in the common/certs directory.

    The secrets.txt file is deleted.
    The deployment manager will now use the secret.config and secretkey.json files for deploying all products.

After the deployment is successful, you will get two emails:

  • The first email will ask you to activate your BMC Helix Portal account.
    It will contain the BMC Helix Portal URL and the user name, which is your service account name.
  • The second email will confirm that your License Account is activated.

Applying Hotfixes

BMC Helix IT Operations Management OnPrem v25.1.00 includes the mandatory hotfixes 25.1.00.004 and 25.1.00.002 that must be applied. For details and application steps, see Applying Hotfixes.

 

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