Upgrading

Use the information in this section to upgrade BMC Helix IT Operations Management (BMC Helix ITOM) to version 24.3.00. The upgrade process includes the upgrade of the BMC Helix Platform Common Services and applications.

If you are on BMC Helix ITOM version older than 24.1, you must first upgrade to version 24.1 or 24.2 and then upgrade to 24.3.

Related topics

Upgrading the BMC Helix Intelligent Integrations on-premises gateway


Upgrade24.3.png



Action

Reference

To complete the prerequisite steps for the upgrade

To update the infra.config, deployment.config, and secrets.txt files by using the upgrade configuration utility

To back up the OpenSearch 1.x data

To upgrade the Nginx Ingress controller

To migrate PostgreSQL database from version 12.9 to 15.5.

To upgrade BMC Helix ITOM from version 24.1 to 24.3

To upgrade BMC Helix ITOM from version 24.2 to 24.3

To perform post-upgrade tasks

 


 

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