Deployment overview

BMC provisions the deployment artifacts, such as the container images and the deployment manager on the Electronic Product Distribution (EPD) website. As a system administrator, use these deployment artifacts to perform the deployment of BMC Helix IT Operations Management (BMC Helix ITOM)in your on-premises environment. 

Related topic

Setting-up-BMC-Discovery


The following image shows the components that are installed when you install BMC Helix ITOM:

HighLevelArc.png


Important

Installing BMC Discovery is a prerequisite for BMC Helix IT Operations Management . BMC Discovery is a virtual appliance that will be utilized for dynamic service models and to store topology information about data centers that will be monitored. 

Benefits of container deployment

  • Reduces the cost of deployment and management
  • Consumes fewer resources and containers are lightweight
  • Enables the use of Helix services on-premises when you cannot use a public cloud
  • Improves security by isolating applications from the host and other applications
  • Scales easily to meet the changing demands of your business
  • Provides better efficiency than virtual machines with fast start up and better performance

BMC has developed a Health Check Tool that you can use to ease the deployment process. For more information, see https://community.bmc.com/s/news/aA33n000000PCtOCAW/bmc-helix-onprem-installation-health-check-tool.

Product roles and permissions

BMC Helix ITOM deployment aims at simplifying the on-premises deployment process performed by the roles described in the following image:

image-2023-3-16_13-10-14-1.png

Deployment process

The deployment process overview depicts the steps involved in the deployment of BMC Helix IT Operations Management as a container in your on-premises environment. Deploy the applications based on your business requirement and license entitlement.


Upgrade of BMC Helix IT Operations Management

You can upgrade BMC Helix ITOM from version 22.2.01 and 22.4 to 23.1.02.  It includes the upgrade of the BMC Helix Platform  and applications.

The following image gives you a high-level overview of the BMC Helix ITOM upgrade process:

image-2023-5-17_15-28-38.png

To upgrade BMC Helix ITOM from version 22.4 to 23.1.02


image-2023-5-17_15-29-25.png

To upgrade BMC Helix ITOM from version 22.2.01 to 23.1.02

Upgrade_22.2.01_23.1.02.png

Documentation overview

New user

New user

System Administrator


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*