System requirements
Before you deploy the product, make sure that your environment meets the hardware and software requirements. To plan the deployment, see Planning-a-fresh-deployment.
This product can be deployed by a root or non-root user. The following items are required for deployment.
BMC Helix IT Service Management version 21.3.06 requires BMC Helix IT Operations Management (BMC Helix Platform services deployment) 22.4.00 Hotfix 1.
The following table shows the supported technologies for BMC Helix IT Service Management and BMC Helix IT Operations Management22.4.00 Hotfix 1:
BMC Helix Platform services version | BMC Helix IT Service Management version | Supported technologies |
|---|---|---|
22.4.00 Hotfix 1 | 21.3.06 | Kubernetes 1.19 – 1.24 OpenShift 4.6 – 4.11 Nginx Ingress Controller 1.2.0, 1.5.1 Helm 3.x |
For more information about applying the hotfix, see Installing BMC Helix Platform services 22.4.00, or Upgrading BMC Helix Platform services to 22.4.00.
Harbor repository requirements
The HTTPS protocol is required for the Harbor registry.
Make sure that your system meets the following requirements to access images from a local Harbor repository:
For information about setting up Harbor repository, see Setting up a Harbor repository.
Browser support
Namespaces
Review the following requirements for the namespaces in your cluster:
- Namespace to install BMC Helix Platform.
- Namespace to install EFK for logging.
The actual namespace names are specific to your environment.
Requirements for BMC Helix IT Operations Management products
In addition to the requirements added so far in this document, the following items are required for BMC Helix IT Operations Management products, including BMC Helix Continuous Optimization: