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Important This documentation space contains information about the SaaS version of BMC Helix Discovery. If you are using the on-premises version of BMC Helix Discovery, see BMC Helix Discovery 25.2 (On-Premises).

Viewing the service status page

You can view the status of the BMC Helix Discovery service, by using the Service Status page.

Enter the following URL:

https://<your-instance-name>/ui/ServiceStatus

The UI displays a page listing the internal services, and their status. The page does not require authentication and is served by the UI.

  • If the page displays a 200 OK then it means that the UI is at least up and responding to requests.
    • If the page does not give a 200 OK it then the UI is experiencing difficulties.
  • If the page shows services in an ERROR state, the ERROR message provides detail on what the problem is with the non-functioning service or services.

An example page is shown below:

{
  "services": {
    "cluster_manager": {
      "status": "OK",
      "time": 2786.397933959961
    },
    "cmdb_sync": {
      "status": "OK",
      "time": 14134.883880615234
    },
    "external_api": {
      "status": "OK",
      "time": 15609.7412109375
    },
    "model": {
      "status": "OK",
      "time": 688.0760192871094
    },
    "model-1": {
      "status": "OK",
      "time": 11749.029159545898
    },
    "model-2": {
      "status": "OK",
      "time": 16929.62646484375
    },
    "reasoning": {
      "status": "OK",
      "time": 1753.8070678710938
    },
    "security": {
      "status": "OK",
      "time": 28931.856155395508
    },
    "vault": {
      "status": "OK",
      "time": 19858.837127685547
    }
  },
  "status": "OK",
  "time": 144595.38459777832
}


 

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