Troubleshooting BMC Discovery Outpost connectivity issues

Unable to connect BMC Helix Discovery with Outpost

Issue symptom

You are unable to connect the discovery service and the BMC Discovery Outpost.

You have already performed the following steps:
1. Registered the BMC Discovery Outpost token on the discovery service.
2. Registered the BMC Helix Discovery token on the BMC Discovery Outpost.
However, connection is not detected.

Issue scope

• BMC Discovery Outpost machine will have internet access
• No connectivity issue would be found on the BMC Discovery Outpost

Resolution

Perform the following steps to troubleshoot the issues:

1. Communication between the BMC Discovery Outpost and the BMC Helix Discovery appliance is always sent over HTTPS, so port 443 should be open for the BMC Discovery Outpost. All TCP connections are bi-directional because packets flow in both directions.
   Communication between the BMC Discovery Outpost and the BMC Helix Discovery service is always from the BMC Discovery Outpost to the BMC Helix Discovery appliance. Communication is never initiated by the BMC Helix Discovery instance. For more details, see Firewall-port-summary.
2. If the problem persists, collect the BMC Discovery Outpost log files. 
3. Review the logs to identify the error messages.

You can also contact Customer Support and provide the results to all the checks performed.