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Important This documentation space contains information about the SaaS version of BMC Helix Discovery. If you are using the on-premises version of BMC Helix Discovery, see BMC Helix Discovery 25.2 (On-Premises).

BMC Discovery Outpost logs

If you face issues with a registered BMC Discovery Outpost or it is not functioning as expected, you may intend to open a case with Customer Support. The following information helps you provide useful logs to Customer Support to diagnose your issue.

The BMC Discovery Outpost logs are saved in the default installation directory, C:\Program Files\BMC Software\Discovery Outpost, which is represented here as $TIDEWAY.

Log type

Location

Outpost service logs

$TIDEWAY/log/tw_svc_outpost.log

Worker logs

$TIDEWAY/log/discovery_worker.<TENANT>.<INSTANCE>.<WORKER>.log

where, TENANT = tenant name or appliance/cluster UUID
           INSTANCE = instance name or appliance/member UUID
           WORKER = Worker UUID

Proxy logs

$TIDEWAY/runtime/<CREDENTIAL>/log/tw_svc_winproxy.log

where, CREDENTIAL = AD Credential UUID or “Outpost_Credential_Proxy”

If you have basic start up issues, such as the BMC Discovery Outpost or Proxy service does not start up, then look up the Windows Event Log for issue details.


 

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