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BMC Helix Discovery
BMC Helix Discovery (SaaS)
Troubleshooting

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Default language.

Important This documentation space contains information about the SaaS version of BMC Helix Discovery. If you are using the on-premises version of BMC Helix Discovery, see BMC Helix Discovery 25.2 (On-Premises).

Troubleshooting

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics for information about troubleshooting the BMC Helix Discovery product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support-informationPopular knowledge articles

Troubleshooting discovery failures

Troubleshooting cloud discovery failures
Troubleshooting device capture issues
Troubleshooting extended or database discovery failures
Troubleshooting Linux scan failures
Troubleshooting network device scan failures
Troubleshooting SNMP scan issues
Troubleshooting storage scan failures
Troubleshooting Windows scan failures

Troubleshooting miscellaneous issues

Troubleshooting BMC Discovery Outpost connectivity issues
Troubleshooting BMC Discovery Outpost Nmap port scan failure
Troubleshooting missing relationships
Troubleshooting relationship issues between an ESX server and its hosted VMs
Troubleshooting unscanned hosts that are not being deleted

Known issues

No results.

Troubleshooting duplication issues

Troubleshooting duplication issues in BMC Discovery
Troubleshooting duplication issues in CMDB
Troubleshooting duplication of hosts due to changed identity

Diagnostics and logs

Collecting diagnostics
Improving the performance of regular expressions
Preparing an RFE for a new device
Support information

Tags: bp_maintaining best_practice troubleshooting

Last modified by vbellare on 2022/06/07 02:02

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