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Important This documentation space contains information about the on-premises version of BMC Helix Discovery. If you are using the SaaS version of BMC Helix Discovery, see BMC Helix Discovery (SaaS).

Troubleshooting SNMP scan issues

Issue symptoms

An SNMP scan fails

Scope

This issue impacts all versions of BMC Discovery

Resolution

Check the error messages and search for them in the Knowledge Base.

Error messages typically appear in:


    • the DiscoveryAccess page. For example: NoResponse, NoAccess, UnsupportedDevice
    • the discovery logs (tw_svc_discovery.log)
    • the BMC Discovery Outpost logs (tw_svc_outpost.log)

Most of the time, it helps to:


 

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