This documentation supports the 20.08 (12.1) version of BMC Discovery.To view an earlier version of the product, select the version from the Product version menu.

Troubleshooting SNMP scan issues

Issue symptoms

An SNMP scan fails

Scope

This issue impacts all versions of BMC Discovery

Resolution

Check the error messages and search for them in the Knowledge Base.

Error messages typically appear in:


    • the DiscoveryAccess page. For example: NoResponse, NoAccess, UnsupportedDevice
    • the discovery logs (tw_svc_discovery.log)
    • the BMC Discovery Outpost logs (tw_svc_outpost.log)

Most of the time, it helps to:


 

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