ServiceNow Mapping for multiple device types
This topic provides information on the ServiceNow mappings for nodes common to a number of different root node types. The CIs created and the root nodes to which they are related are described in this topic.
cmdb_ci_chassis_server (HardwareContainer)
HardwareContainer nodes with a direct Management relationship to the root Host, NetworkDevice, SNMPManagedDevice or StorageSystem in the BMC Discovery model is mapped to cmdb_ci_chassis_server CIs.
Attribute | Details |
|---|---|
key | Hardware Container key |
object_id | Hardware Container key (hashed) |
name | Hardware Container name |
short_description | "%hardware_container.name% %hardware_container.type%" |
last_discovered | Hardware Container last_update_success |
manufacturer | Hardware Container vendor name. |
model_id | Hardware Container model. |
serial_number | Hardware Container serial number. |
cmdb_ci_chassis_server relationships
Relationship | Parent | Child |
|---|---|---|
Runs on::Runs | cmdb_ci_chassis_server | cmdb_ci_server (Host) cmdb_ci_win_server (Host) cmdb_ci_linux_server (Host) cmdb_ci_solaris_server (Host) cmdb_ci_hpux_server (Host) cmdb_ci_esx_server (Host) cmdb_ci_aix_server (Host) cmdb_ci_ip_switch (NetworkDevice) cmdb_ci_ip_router (NetworkDevice) cmdb_ci_netgear (NetworkDevice) cmdb_ci_netgear (SNMPManagedDevice) cmdb_ci_tape_server (StorageSystem) cmdb_ci_storage_server (StorageSystem) |
cmdb_ci_chassis_server (ManagementController)
ManagementController for a Host, HardwareContainer or HostContainer in the BMC Discovery model is mapped to cmdb_ci_chassis_server CIs.
Attribute | Details |
|---|---|
key | Hardware Container key |
object_id | Hardware Container key (hashed) |
name | Hardware Container name |
short_description | "%hardware_container.name% %hardware_container.type%" |
last_discovered | Hardware Container last_update_success |
manufacturer | Hardware Container vendor name. |
model_id | Hardware Container model. |
serial_number | Hardware Container serial number. |
cmdb_ci_chassis_server relationships
Relationship | Parent | Child |
|---|---|---|
Runs on::Runs | cmdb_ci_chassis_server | cmdb_ci_server (Host) cmdb_ci_win_server (Host) cmdb_ci_linux_server (Host) cmdb_ci_solaris_server (Host) cmdb_ci_hpux_server (Host) cmdb_ci_esx_server (Host) cmdb_ci_aix_server (Host) cmdb_ci_chassis_server (HardwareContainer) |
cmdb_ci_network_adapter
Each NetworkInterface node connected to a NetworkDevice, SNMPManagedDevice,Printer or StorageDevice in the BMC Discovery model is mapped to cmdb_ci_network_adapter CIs.
Attribute | Details |
|---|---|
key | NetworkInterface key |
name | NetworkInterface interface_name |
mac_address | NetworkInterface mac_addr |
cmdb_ci_network_adapter reference fields
Reference Attribute | Refer From | Refer To |
|---|---|---|
cmdb_ci | cmdb_ci_network_adapter | cmdb_ci_chassis_server |
cmdb_ci_ip_address
Each NetworkInterface node connected to a NetworkDevice, SNMPManagedDevice,Printer or StorageDevice in the BMC Discovery model is mapped to cmdb_ci_network_adapter CIs, each of its associated IP addresses are mapped to cmdb_ci_ip_address CIs.
Attribute | Details |
|---|---|
key | NetworkInterface key |
name | IP Address ip_addr |
ip_address | IP Address ip_addr |
ip_version | IPv6=3; IPv4=2 |
netmask | NetworkInterface netmask |
cmdb_ci_ip_address reference fields
Reference Attribute | Refer From | Refer To |
|---|---|---|
nic | cmdb_ci_ip_address | cmdb_ci_network_adaptor |
cmdb_ci_server_hardware
Contained ManagementController for a HardwareContainer ComputerSystem mapped to cmdb_ci_server_hardware.
Note that there is no way to map the ManagementControllers IP information to ServiceNow.
Relationship | Parent | Child |
|---|---|---|
Runs on::Runs | cmdb_ci_chassis_server (Hardware container) | cmdb_ci_server_hardware |