End-Of-Life Failure Reasons
Within Discovery, you may find a failure reason attribute attached to a Support Detail node which describes the current state of the Support Detail node with regard to its missing End Of Life data. Legacy failure reasons are shown in Red.
Failure Reason for Host (Operating System), Software Instance, Runtime Environment and Virtual Machine | Failure Reason for Network Devices and Storage Devices | Explanation |
|---|---|---|
EOL dates are only available with a vendor support login. | EOL dates may or may not have been published behind a support logon. | |
The EOL dates come from the host operating system. | The EOL dates come from the host operating system. | |
Product is an open source offering of a commercial product. | N/A. | Product is an open source offering of a commercial product for which EOL dates have been published. |
Product is a sub-component of multiple products. | Model is a sub-component of multiple models. | Product/model is a sub-component of multiple products/models which do not share the same EOL dates. |
The missing dates are not pertinent to this product. | The missing dates are not pertinent to this model. | In situations where we have only one or two of the three EOL dates, the missing EOL dates are not pertinent to this model/product. |
The missing dates have not yet been published. | In situations where we have only one or two of the three EOL dates, the remaining EOL dates are yet to be published. | |
Multiple sets of conflicting EOL dates relate to this product. | Multiple sets of conflicting EOL dates relate to this model. | Multiple sets of EOL dates relate to this product/model and are in conflict. |
No published information is available for this product. | No published information is available for this model. | An extensive search has been conducted and the BMC Discovery TKU team has been unable to locate any End Of Life data for this product/model. |
Information pending. | The BMC Discovery TKU team has yet to carry out an extensive search to ascertain whether End Of Life data for the product/model can be found. | |
Published dates are invalid. | The publisher/vendor has published End Of Life dates for this version of the product/model but they are incomprehensible or in conflict and would cause confusion if added to Discovery. Such confusing dates might be the End of Support date expiring before the Retirement date. | |
Product name is too generic. | Model name is too generic. | Product/model name is too generic and we are unable to isolate one set of EOL dates which relate. |
The published dates for this version are provisional. | The EOL dates for this product version/firmware version are provisional/projected and not yet officially confirmed by the publisher/vendor. | |
Omitted to avoid conflict as published EOL dates are at different versioning level. | The EOL dates for this product/firmware version have been omitted as the published EOL dates are for a different versioning level and if applied would result in a conflict. | |
New Reason Codes introduced in January 2025 | ||
Out of support but dates are unknown | Product/model or product version is out of support but dates are unknown. | |
Believed to be out of support but there are no formal dates. | Product/model or product version is believed to be out of support but there are no formal dates. | |
Believed to be in support but there are no formal dates. | Product/model or product version is believed to be in support but there are no formal dates. | |
In support but no dates are published yet. | Product/model or product version is in support but no dates are published yet. | |
Legacy Failure Reasons. These may still be in use but will be phased out over time. | ||
Product is too old. | Model is too old | The publisher/vendor is no longer publishing End Of Life data for this product (regardless of product version) or model (regardless of firmware version) as it is too old. |
Product is too recent. | Model is too recent | The publisher/vendor has yet to publish End Of Life data for this product (regardless of product version) or model (regardless of firmware version) as it is too new. |
Product version is too old. | Firmware version is too old. | The publisher/vendor is no longer publishing End Of Life data for such a (firmware) version as it is too old. |
Product version is too recent. | Firmware version is too recent. | The publisher/vendor has yet to publish End Of Life data for such a (firmware) version as it is too new. |
Product version is not listed by the publisher. | Firmware version is not listed by the vendor. | The publisher/vendor publishes End Of Life data for other versions of this product/model but this version has been omitted. |
Product or particular version supported but actual EOL dates unknown. | Model or particular firmware version supported but actual EOL dates unknown. | The publisher/vendor has stated that this product/model or a particular version is supported but no actual EOL dates have been published. |