Summary
This page discusses risks and mitigation associated with training. For engagement success, training is strongly encourage if only to achieve quicker deployment results allowing the customer to quickly reach a point where Tideway Foundation is providing value the the IT estate, and becomes an integral part of the IT service.
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| - Wrong audience for course
* Too much knowledge to absorb and learn in class-room environment
| * Set minimum skill limit for course attendance
* Course is lab-based with hands on practice
* Certification offered to demonstrate success
* Course can be taken off-site to reduce disturbances |
| - Misunderstanding of the technical impact
* Incorrect assumptions on technical output
| * Knowledge transfer is only instigated by certified Tideway consultants
* Distinction made between what is appropriate for Administrators, and End-users
* Document and approve technical products
* Share Tideway Services deployment experience |
| - Focus on product training, and not value training
* Failure to focus on areas of value
* May not use the Appliance directly
| - Focus on end-user's role in the organization and Tideway's capability relevant to them
* Focus on reporting and understanding the data in the context of the end-users role
* Wiki for easy access 'how-to' and 'why' information relevant to end-user domain expertise
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| - It takes time to learn how to model effectively
* Without continued practice skills don't develop
| * Validate class-room learning with hands-on practice
* Provide and establish modelling process to cement learning
* Schedule class-room when customer is ready to begin modelling
* Ensure Tideway Taxonomy is fully understood |
