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In the Spotlight July 2010

In the July 2010 TKU we focused our efforts on providing new patterns for Adobe, IBM, Oracle and Symantec products and enhancing existing ones such as Microsoft Exchange. One such brand new pattern in this release is that for Oracle Siebel CRM.

Oracle Siebel CRM

For both the Windows and UNIX platforms, the pattern models an Oracle Siebel CRM Enterprise Server which consists of one or more Siebel Servers linked to a Gateway Name Server and configured via a Server Manager.

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We collect versioning information via the WMI query, file, package and path methods on the Windows platform and via just the file and path methods on UNIX.

The Enterprise Server pattern itself creates a second-order Software Instance, triggering off the creation of a Oracle Siebel CRM Server Software Instance and then pulling in the corresponding Gateway Name Server, any other Siebel Server talking to the same, and finally, the Server Manager.

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The Siebel Server and Gateway Name Server trigger off the same siebsvc or siebsvc.exe process and then ascertain whether the process is correct by looking at its command line arguments; if missing on the Windows platform, the pattern attempts to obtain them from a Windows Registry key linked to one of the Windows Services.

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