Default language.

Information
Important This documentation space contains information about the on-premises version of BMC Helix Discovery. If you are using the SaaS version of BMC Helix Discovery, see BMC Helix Discovery (SaaS).

Capturing SNMP devices


You can capture the device using BMC Discovery to dump the MIB of an SNMP agent. The MIB is used to create a .zip archive file, which is saved to a specified location on the appliance's file system. If an SNMP device is not supported, you must open a BMC Support ticket and send the .zip file with a request that support be included in BMC Discovery for that SNMP device. For a Load Balancer device, ensure you also send the record and pool data.

A valid SNMP credential must be available to capture an SNMP device.

You can capture from the Actions menu on the following pages:

  • Discovery Access 
  • Discovery Access list
  • Device Info
  • Discovery Info list

For a list of all network devices supported by BMC Discovery, see Supported-SNMP-devices.

To capture devices from the Discovery Info or Discovery Access pages

To capture an unsupported device from a:

  • Discovery Access page
  • Device Info page

Select Capture Device Data from the Actions menu.

To capture multiple unsupported devices from a:

  • Discovery Info list page
  • Discovery Access list page

Select Capture Device Data from the Actions menu.

Warning

Note

When capturing a device, you must ensure that the Outpost originally used to capture the device is registered and running.

For example:

CaptureDeviceData_menu2.png

To manage captures from the Device Capture page

You can perform various management actions on captured unsupported devices using the Device Capture page.

  1. From the main menu, click the Administration icon.  
    The Administration page opens.  
  2. In the Discovery section, click Device Capture.
    The list of captured devices is displayed on the Device Capture page. If no devices were found, a banner appears stating that you must create a recognition rule for an unsupported device, scan it, and subsequently capture it.
    Captured devices are displayed on the Device Capture page and include the following details:
    • Endpoint
    • Last Captured
    • State
    • Expected Manufacturer
    • Expected Model
    • Actions
  3. From the Actions column, click the corresponding link to perform the following actions:

    Link

    Description

    View Log

    View the information about the capture (state, duration, and so on) in a log file.

    Edit

    Revise the entered information for the capture (name, description, and so on) in a Description field.

    Capture

    Run the capture (potentially overwriting any existing data). This is available only for captures that do not have a state of In Progress

    ℹ️ You must ensure that the Outpost originally used to capture the device is registered and running.

    Download

    Download the capture as a .zip file. This option is available only if the capture was completed successfully.

    Cancel

    Stop an In Progress capture. A Capture Cancelled banner is displayed, and an error appears in the log file.

    Delete

    Remove the capture files.

 The following screen illustrates the log page of a successful capture.
CaptureDeviceData_log2.png

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Discovery 25.2 (On-Premises)