Viewing future capacity risk for business services in BMC Helix AIOps

View the future capacity risk indicators for your business services directly in BMC Helix AIOps to help you identify services that might need proactive intervention before capacity issues affect service health. The risk score is calculated using thresholds set in BMC Helix Continuous Optimization and displayed for services with matching names in both BMC Helix Continuous Optimization and BMC Helix AIOps.

Scenario

Alan, a capacity planner, utilizes BMC Helix Continuous Optimization to establish thresholds for business services and identify potential future capacity risks. By analyzing forecasted capacity scores, Alan identifies which services are likely to reach capacity limits soon. He uses these insights to plan scaling actions and allocate resources, helping prevent service-impacting issues before they happen.

Susan, an SRE, monitors service health in BMC Helix AIOps. She uses the Future Capacity Risk indicator to quickly identify business services that might be at risk due to capacity limitations. When Susan sees a high-risk score for a service, she opens the Future Capacity Risk panel to review the details and uses the cross-launch option to access the Business Service details page in BMC Helix Continuous Optimization. This helps her understand the capacity risks and take proactive steps to ensure service reliability.

Workflow

Task	Product	Role	Action	Reference
1	BMC Helix Continuous Optimization	Capacity planner	Configures business service thresholds	Indicators used in the Business Services view Configuring and managing thresholds for metrics and indicators
2	BMC Helix AIOps	Administrator Site reliability engineer (SRE)	Enables Continuous Optimization in BMC Helix AIOps Monitors services, reviews risks, and takes proactive actions.	View the future capacity risk in BMC Helix AIOps

Before you begin

• BMC Helix Continuous Optimization comes with out-of-the-box thresholds. You can use these default thresholds or modify them, or create new thresholds that are more specific based on type, tag, or other criteria.
• In BMC Helix AIOPs, make sure Continuous Optimization is enabled in Configurations > Manage Product Features.

To view the future capacity risk in BMC Helix AIOps

1. Log in to BMC Helix Portal and click the BMC Helix Service Monitoring tile to launch the BMC Helix AIOps console.
2. Click Services and click a business service that also exists in BMC Helix Continuous Optimization.
3. On the services page, click the Future Capacity Risk link to open the risk panel.
4. Review the following section in the panel:
   Future Capacity Risk (in the next 90 days):
   Severity levels:
   • 0 – 55: OK
   • 56 – 85: MEDIUM
   • 86 – 100: HIGH
     It depends on the threshold from BMC Helix Continuous Optimization, and could be different between business services.
5. Click View in Continuous Optimization to open the Business Service Details page in BMC Helix Continuous Optimization for detailed analysis.

Example

Alan reviews or customizes thresholds for the Order Processing service in BMC Helix Continuous Optimization (if required). Susan observes Future Capacity Risk = 86 (HIGH) in BMC Helix AIOps. She reviews the risk, clicks View in Continuous Optimization to analyze forecast spikes, and proactively plans for capacity optimization.