Data source requirements for the Business Services view

The Business services view displays the overall health status of business services in your environment. For analyzing and managing the capacity of your business services, applications, and systems, you must first import their data in the BMC Helix Continuous Optimization database. For details on importing this data and creating service pools, see Collecting-data-for-business-services-applications-and-service-pools.

To create service pools and view the data, make sure that the required input metrics for the servers of the supported technologies are imported. For details on required input metrics, see Required input metrics and computation details for service pool metrics.

The overall health and status of business services is based on data that is collected from the various data sources. The following sections explain these data sources.

Data sources for business services, applications, service pools, and systems

	Data sources for configuration and performance data	Data sources for business service and Application hierarchy	Tags for service pools (default tag type is AppTier)	Tags for business services (default tag type is Importance)
AWS EC2 instance	AWS CloudWatch Agent (via AWS API ETL) Continuous Optimization Agent	Service tag in AWS (via AWS ETL) Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Set the corresponding Tag in AWS Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
Azure VM instance	Azure API with GuestOS diagnostics (via Azure API ETL using Azure Resource Manager model¹) Continuous Optimization Agent	Service tag in Azure (via Azure ETL) Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Set the corresponding Tag in Azure Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
Google - GCE instance	GCP monitoring & stackdriver API (via GCP API ETL) Continuous Optimization Agent (via GWS vis parser ETL)	Service tag in GCP (via GCP API ETL) Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Set Tag in GCP Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
IBM Cloud instance	IBM Cloud Sysdig Agent (via IBM Cloud API ETL) Continuous Optimization Agent	Service tag in IBM Cloud (via IBM Cloud ETL) Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Set corresponding Tag in IBM Cloud Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
VMware vSphere VM	vCenter (via vCenter ETL) Continuous Optimization Agent	BMC Atrium CMDB Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
AIX partition, Solaris partition, Standalone systems	Continuous Optimization Agent TSOM ETL	BMC Atrium CMDB Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
Hyper-V partition	Continuous Optimization Agent SCOM ETL	BMC Atrium CMDB Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
KVM, Xen, HP IVM, HP nPar/vPar partition	Continuous Optimization Agent	BMC Atrium CMDB Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	Tagging rule based on name or conf metric Open ETL (CSV/SQL) Manual	Open ETL (CSV/SQL) Manual
Kubernetes pods	k8s (Kubernetes) Prometheus ETL	BMC Atrium CMDB Dynatrace ServiceNow BMC Discovery Open ETL (CSV/SQL) Custom ETL	NA	Open ETL (CSV/SQL) Manual

¹ Azure VM instance data collected using Azure Classic model is not supported.

Data sources for business drivers

Use the following ETLs to import the business driver metrics:

Data source requirements for the Business Services view

Data sources for business services, applications, service pools, and systems

Data sources for business drivers

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