Data source requirements for the Business Services view

The Business services view displays the overall health status of business services in your environment. This status is based on data that is collected from the various data sources. The following table explains these data sources.


Data sources for configuration and performance data

Data sources for business service and Application hierarchy

Tags for service pools
(default tag type is AppTier)

Tags for business services (default tag type is Importance)

AWS EC2 instance

  • AWS CloudWatch Agent (via AWS API ETL)
  • Continuous Optimization Agent
  • Service tag in AWS (via AWS ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set the corresponding Tag in AWS
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

Azure VM instance

  • Azure API with GuestOS diagnostics (via Azure API ETL using Azure Resource Manager model1)
  • Continuous Optimization Agent
  • Service tag in Azure (via Azure ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set the corresponding Tag in Azure
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

Google - GCE instance

  • GCP monitoring & stackdriver API (via GCP API ETL)
  • Continuous Optimization Agent (via GWS vis parser ETL)
  • Service tag in GCP (via GCP API ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set Tag in GCP
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

IBM Cloud instance

  • Service tag in IBM Cloud (via IBM Cloud ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set corresponding Tag in IBM Cloud
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

VMware vSphere VM

  • vCenter (via vCenter ETL)
  • Continuous Optimization Agent
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

AIX partition, Solaris partition, Standalone systems

  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

Hyper-V partition

  • Continuous Optimization Agent
  • SCOM ETL
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

KVM, Xen, HP IVM, HP nPar/vPar partition

  • Continuous Optimization Agent
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual

Kubernetes pods

  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL

NA

  • Open ETL (CSV/SQL)
  • Manual

1 Azure VM instance data collected using Azure Classic model is not supported.



 

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