Configuring the business services view settings

Use the Settings page in the Business Services view to create service pools, and configure the properties that impact the business services displayed on the Business-Services-view.

Prerequisites

Make sure that you have the required permissions to edit the Settings page. For more information, see Users-and-authorization-profiles.
The business service and application data for your public clouds and on-premises data center are already imported. For more information, see Collecting-data-for-business-services-applications-and-service-pools.

To create service pools

On the Views tab, expand the left navigation pane and select Views > Business Services.
Click > Edit Settings.
On the Service pool creation tab, configure the following properties:
- Select the domain from which you want to include the resources for service pool creation.
  Click the action menu next to No Domain Selected and click Select Domain. Select the domains you require, and click Apply.
  When you save the settings, the hierarchy rule is run. Service pools are created for the selected domain and placed under the respective domain hierarchy in the Workspace tab.
  This setting also restricts the display of the business services, applications, and service pools only for the selected domains in the Business Services view.

- Select the tag type from the list.
  The number of service pools created, their placement in the hierarchy, and naming of service pools vary depending on whether the servers in the selected domain are tagged or not.
  - When the servers are tagged, the service pools are created and named based on the tag values of the selected tag type. If the selected domain contains applications, the service pools are placed under the applications. Otherwise, they are placed under the business services. One service pool for each tag value is created.
  - When the servers are not tagged, the service pools are created and named based on the corresponding application or business service names. One service pool for each application or business service is created.
    For more information, see Collecting-data-for-business-services-applications-and-service-pools.
- Refresh the views
  Displays the details when the view was last refreshed. When data is updated in the background, click Refresh views to refresh all pages in the Business Services view and view the latest data. For example, when you tag additional servers or add new servers to the domain, you can refresh views to view the latest updates.

To configure the Business service view settings

On the Business service view tab, configure the following properties:

Select the tag type for the business service category that is used in the bubble chart and enter the label.
A list of tags associated with the selected tag type are displayed in the Available tags and Tags displayed on Y-axis panes. By default, maximum 5 alphabetically sorted tags are displayed in the Tags displayed on Y-axis pane. If the selected tag type includes more than 5 tags, the remaining tags are displayed in the Available tags pane. You can change the default displayed tags and decide the order in which the selected tags are displayed in the bubble chart. Drag the tag that you want to display and reorder.
The bubble chart in the Business Services view is rendered based on the selected tags and order.
Configure the healthy and warning thresholds for business service risk (in percentage). The Risk pie chart in the Business Services view is rendered based on the selected threshold values.
- Healthy: The business services with risk value between 0 to the value in this box are considered healthy and displayed in green. The default value is 75.
- Warning: The business services with risk value above the value in the Healthy box to the value in this box are considered at warning and displayed in yellow. The default value is 85.
- The business services with risk value above the value in the Warning box are considered saturated and displayed in red.

Configure the thresholds for business driver growth

Configure the healthy and warning thresholds for business service risk (in percentage). The Supported growth for business drivers in the Business Services view is rendered based on the selected threshold values.

Healthy: The business drivers with risk value between 0 to the value in this box are considered healthy and displayed in green.
Warning: The business drivers with risk value above the value in the Healthy box to the value in this box are considered at warning and displayed in yellow.
The business drivers with risk value above the value in the Warning box are considered saturated and displayed in red.

Configure and manage the thresholds for system or business driver

To modify the threshold of a metric or an indicator for a system or business driver, click Thresholds for system or business driver. For more information about configuring the thresholds, see Configuring-and-managing-thresholds-for-metrics-and-indicators.

After you save the settings, any changes made to service pool creation such as modifying the domain list or tag type are scheduled for materialization and the service pools are updated accordingly. For example, if you remove a domain from the list, the associated service pools and their historical data are deleted. If you select a different tag type, the service pools are updated based on the new tag type.