Working with logs
The following topics provide the names and descriptions of the basic log files generated by Gateway Server, outlines which files are useful for solving specific problems, and gives instructions on how they can be viewed using the OSR utility:
Basic log files
The following table lists the names and descriptions of some of the basic Gateway Server log files. Most of the files are not installed with the application. They are created after you use Gateway Server for a period of time. The content of these files might be useful in solving issues. The majority of the log files are stored in the following directory:
- On Windows: %BEST1_COLLECT_HOME%\bgs\log
- On UNIX: $BEST1_HOME/bgs/log
Log files that are not stored in the above location are noted.
Basic Gateway Server log files
Matching log files to specific problems
The following table outlines which log files are useful for specific situations on both Windows and UNIX systems. These log files can be pulled from the agent node to the console node using bgsagent_logs.
All paths begin from the product install directory. For UNIX, $BEST1_HOME, and for Windows, %BEST1_COLLECT_HOME%.
List of useful log files for problem solving
For problems with | Refer to these files |
|---|---|
Installation failing or the product cannot be started after the install | On UNIX:
On Windows:
|
Data collection on a remote node | On UNIX:
On Windows:
|
Data transfer from remote node to console | On UNIX remote node running:
On Windows remote node:
To debug this issue, you would also need the entire contents of the .../local/manager directory (for a UNIX console) or the entire contents of the ...\local\manager directory (for a Windows console). |
Service Daemon | On the UNIX remote node:
On the Windows remote node:
On the UNIX console:
On the Windows console:
|
Manager | UNIX console: The following files in the Manager Output directory:
Windows console:
|
Analyze | UNIX Managing Node:
Windows console:
|
Investigate | UNIX console:
Windows console:
|