Using Gateway Manager to aid troubleshooting

The following topics describe Gateway Manager features that you can use to aid you when troubleshooting your system:

• • Logging support for debugging
    • To view the log and specify the logging level
  • Command-line support for debugging
  • Determining computer failures and fixes

Logging support for debugging

There are two types of logs available:

• Gateway Manager Server
• Gateway Manager Client

Gateway Manager Server logs are located on the computer where the Gateway Server is installed:

• (UNIX systems) $BEST1_HOME/local/manager/<consoleName>-GeneralManager.log
• (Windows systems) %BEST1_HOME%\local\manager\log\<consoleName>-GeneralManager.log

Gateway Manager Client logs can be viewed through Capacity Optimization. You can also specify the amount of information to be collected by specifying the logging level.

To view the log and specify the logging level

1. Log in to the Helix Capacity Optimization Console.
2. Click Administration> Gateway Manager.
3. Click Settings
4. Click View Log File.
5. Select Low or High.
6. Click Save.

Command-line support for debugging

You can use the GeneralManagerClient application, provided with the Gateway Server, to run all of the methods the TrueSight Capacity Optimization client runs. Run the application using the command-line.

For example, to contact myComputer on port 10129 and retrieve the console operating system, use the following command:

• On UNIX systems:
  $BEST1_HOME/bgs/bin/GeneralManagerClient -s myComputer:10129 getConsoleOS
• On Windows systems:
  "%BEST1_HOME%\bgs\bin\GeneralManagerClient.exe" -s myComputer:10129 getConsoleOS

Determining computer failures and fixes

Gateway Manager facilitates extensive error reporting and resolution. Clicking on any error or warning will provide you with additional details about the error, and will also help you with a solution.

1. Click Administration > Gateway Manager > Gateway Reports > Node History. Here you can filter by console name and manager run, and sort by collection, transfer, or processing.
   Node History

   

2. Click any of the errors displayed in red and listed under the Collect column to display a pop-up screen with detailed collect information.
3. Click any of the errors displayed in red and listed under the Transfer column to display a pop-up screen with detailed transfer information.