Key concepts

Familiarizing yourself with the following key concepts will help you use BMC Helix Integration Service more effectively:

• • • Connector
    • Flow
    • Trigger
    • Action
    • User
    • Site

Connector

A connector is an integration with a BMC or third-party application, such as BMC Remedy IT Service Management (Remedy ITSM), Atlassian JIRA, and Slack. Each connector supports a certain number of triggers, actions, or both.

• You can create a flow between two connectors to automate event-driven tasks ("if this happens in a, do this in b") .
• You can interact with existing connectors using the Integration Studio.
• You can design new connectors using the Connector Designer.

Flow

A flow is a connection between two connectors that lets you accomplish a certain task. Each flow has a source application and a target application. A triggering event in the source application (see trigger) will cause an action to take place in the target application (see action). For example, you can set up a flow between JIRA and your email so that if a new high-priority task is created in JIRA, an email is automatically sent out to the designated support team.

• You can use the Dashboard to look up visual data about existing flows.

Trigger

A trigger is an event that takes place in the source application of a flow. It acts as the precondition for a related action to be executed in the target application.

Action

An action is an event that takes place in the target application of a flow due to a related trigger firing in the source application.

User

A user is a person or entity authorized to access BMC Integration Service. A user can be an administrator (Admin) or a non-admin user (End user).

• You can manage users in Integration Studio.

Site

A site lets you access on-premises applications that are running on your local machine or on a server in your organization's data center.

• You can manage sites in Integration Studio.