This documentation supports the 20.08 version of Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).To view an earlier version, select the version from the Product version menu.

Enabling authentication chaining mode

As a Remedy Single Sign-On administrator, you can configure several authentication methods for a realm and chain them as required.

You might need to configure an authentication chain for a realm to enable one of the following mechanisms:

  • Authentication fallback—when the primary authentication fails, Remedy SSO invokes the alternate authentication methods and end users automatically log in to the applications integrated with Remedy SSO.
  • Reauthentication—when an application integrated with Remedy SSO requests to confirm an end user password when an end users tries to perform a critical business action, such as approving a service request, a reauthentication request is triggered. 


Related topics

Authentication-fallback

Reauthentication

Configuring-authentication

Before you begin

Add a realm and configure an authentication method for it. For information about how to do this, see Adding-and-configuring-realms.

Before configuring authentication fallback, review the authentication fallback chaining principles, described in Authentication-fallback. 

Before configuring an authentication chain for reauthentication, review Reauthentication chaining principles.

To add an authentication chain for a realm

  1. In the left navigation panel of the Edit Realm page, click Authentication.
  2. Click Enable Chaining Mode.
  3. Click Add Authentication.
  4. Select a valid authentication type which you can chain with the first authentication type.
  5. Complete the required fields for the second authentication method.
  6. Click Save.