Working with logs

To debug an issue in BMC Helix Single Sign-On, you can investigate log files. Logs give information about various events on the BMC Helix SSO server, BMC Helix SSO agent, and BMC Helix SSO AR System External Authentication (AREA) plugin.

BMC Helix SSO server logs

By default, the BMC Helix SSO server log level is set to INFO. To modify the log level on the BMC Helix SSO server, use one of the options:

Configure the log level in the BMC Helix SSO Admin Console. For more information, see Configuring settings for the Remedy SSO server.
(On-prem deployment only) Configure the logback.xml file in $TOMCAT$/webapps/rsso/WEB-INF/classes. For more information, seeLogback configuration in the Logback Project documentation.

The BMC Helix SSO server logs are recorded to the rsso.log file available in the logs directory of Tomcat on the BMC Helix SSO server. BMC recommends that you preserve the default log parameters for the BMC Helix SSO server. If you need to reconfigure these logs, see theSimple Logging Facade for Java documentation.

BMC Helix SSO agent logs

To configure BMC Helix SSO agent logs, use the logback.xml file.

To set the log level for the BMC Helix SSO agent

By default, the BMC Helix SSO agent log level is set to INFO. To modify the log level on the BMC Helix SSO agent, update the logback.xml file, which is available in the classpath of an integrated application. For information about the location of the file, see thedocumentation of the integrated BMC Helix application.

BMC Helix SSO AREA plugin logs

BMC Helix SSOAREA plugin log files are stored in \ARserver\DB\arjavaplugin.log. For more information about the AREA plugin logs, seeTroubleshooting issues with plug-in servers in the BMC Helix Innovation Suite official documentation.