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This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Turning on network debug logging

If a more detailed examination of the communication between the client and the server is necessary, turn on network debug logging to gather detailed information.

To turn on detailed network debug logging

  1. Stop the BMC Atrium Single Sign-On server.
  2. Edit the service definition.
  3. Restart the BMC Atrium Single Sign-On server.
  4. Attempt to log on using either the CAC card or a client certificate.

To edit the service definition in Microsoft Windows

  1. From the command prompt, change your working directory to <installationDirectory>\AtriumSSO\tomcat\bin.
  2. Run the following command:
    tomcat6w.exe //ES//BMCAtriumSSOTomcat
  3. On the Java tab, add the following Java Virtual Machine (JVM) specification to the Java Options input field:
    -Djavax.net.debug=ssl,handshake
  4. On the Logging tab, enter the file names for the stdout and stderr fields. For example, c:\stdout.txt and c:\stderr.txt.
  5. Click either OK or Apply.

To edit the service definition in UNIX

  1. From a shell window, change your working directory to <installationDirectory>/AtriumSSO/tomcat/bin.
  2. Edit the setenv.sh shell file and add the JVM directory to the existing CATALINA_OPTS definition:
    -Djavax.net.debug=ssl,handshake

 

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BMC Atrium Single Sign-On 9.0