RFC status codes


The following change request status codes reflect the status of a request for change (RFC) during the change process:

Status

Definition

Initiated

The change has been received and is pending review by the BMC Change team.

In Progress

The change has been acknowledged and assigned to a BMC Change Manager. The requested change times are under review.

Scheduled for Approval

The change has been approved by BMC, and is awaiting final approval by the requester. At this phase, BMC may propose an alternative start date and time if the requested slot is unavailable.

Scheduled

Business and technical assessments have been completed. The change has been approved by both BMC and the requester and committed to the change scheduler.

Implementation In Progress

The change is actively being executed.

Completed

The change is complete.

Closed

The change request has been closed.

Cancelled

The change request has been canceled.

Important

On the Case Management Details page, the Request ID field has a value of Pending until a CRQ number is assigned. A CRQ number is usually assigned in less than one minute.

 

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