Login IDs on People Forms

These login IDs may be present on the People and/or User forms.

Depending on your configuration, you will see one or more of these present in each environment.

Created at the time of BMC Helix activation and/or upgrade

Login ID

Use Case

activationuser

Credentials are shared with customers to login and initiate administrative set up

ITOM and Dashboards integration user

Demo

Demo user

appadmin

Application administrator

tmart_user

Synthetic monitoring

sradmin

ITSM / Smart Reporting integration user

hannah_admin

ITSM / Custom Applications and/or Service Broker integration user

chatuser

DWP / Live Chat integration user

chatrkmuser

DWP / Live Chat and Knowledge Management integration user

bmcopsenduser

Application monitoring

bmcopssupportagent

Application monitoring

bmcopsl1manager

Application monitoring

releaseadmin

BMC upgrade team support

DwpUser75%

DWP application system user for each sub-tenant

chatops_admin

Chatops integration user

CSMAdmin

CSM application system user for configuration settings 

Important

Select customers will keep the BMC Helix Innovation Studio - Reporting User service as long as they have extended support from BMC. Please see the Statement of direction for Smart Reporting. 

Created for troubleshooting purposes by the Support team

Login ID

Use Case

bmc_xxx

A People record is created with temporary administrator access for the BMC Support team for the purposes of troubleshooting and investigating issues.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*