Helix Architecture

BMC Helix Business Workflows Architecture for HR Case Management

BMC Helix IT Operations Management Architecture

BMC Helix IT Service Management Architecture

Glossary of Terms

Helix Application / Module	Description
Application Email Engine	A background service that processes inbound and outbound emails between your mail server and BMC Helix. It allows users to create or update records (like HR cases) via email and enables the system to send automated notifications and alerts.
BMC Helix Agent Studio	BMC Helix Agent Studio provides a structured way to create and manage AI agents in BMC HelixGPT.
BMC Helix Business Workflows for HR Case Management	A specialized case management tool for HR agents to handle sensitive employee requests like onboarding, benefits, and payroll. It segregates HR data from IT tickets to ensure strict confidentiality and automates HR-specific resolution processes.
BMC Helix Dashboards (Grafana)	The open-source visualization engine that powers Helix Dashboards. It is used to create unified, real-time reports, charts, and dashboards by pulling data from various BMC applications and data sources.
BMC Helix Digital Workplace	The self-service portal (the "front end") where employees can request services, report issues, and search for knowledge articles.
BMC Helix Digital Workplace Catalog	The management console (the "back end") where administrators design, bundle, and publish the service offerings and workflows that appear in the Digital Workplace for users to consume.
BMC Helix Discovery	BMC Helix Discovery is a data center discovery solution that automatically discovers data center inventory, configuration and relationship data, and maps applications to the IT infrastructure.
BMC Helix Foundation	Refers to the shared core data layer (Foundation Data) that creates a common definition of People, Organizations, Locations, and Assets across the entire Helix platform to ensure consistency.
BMC Helix Intelligent Automation Connector	BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions
BMC Helix Intelligent Integration	BMC Helix Intelligent Integrations uses REST APIs or a webhook mechanism to collect data from sources and enables fast and automated connections to data sources
BMC Helix Log Analytics Connector	BMC Helix Log Analytics connector is a container that facilitates data collection and consumption from log sources
BMC Helix PATROL Agent	BMC Helix PATROL Agent is a framework for providing the interface to collect performance metrics for the monitored object at the scheduled intervals
BMC Helix Single Sign On	Helix Single Sign-On (SSO) is the central authentication component of the BMC Helix platform that enables users to access multiple applications with a single set of credentials. It integrates with enterprise identity providers such as Active Directory using standard protocols.
Client Gateway	A secure, non-VPN connection tool installed on your local network. It creates a tunnel allowing on-premise tools (like Developer Studio) to connect securely to the BMC Helix.
Client Gateway Server	Aacts as the server-side endpoint (BMC helix boundary) or data collector that manages secure data transfer between the cloud environment and on-premise infrastructure.
Developer Studio	An Eclipse-based Integrated Development Environment (IDE) used by developers to build and customize applications, modify workflows, and manage objects within the BMC Helix platform.
LLM	An LLM (Large Language Model) is an advanced AI trained on massive text datasets to understand, generate, and respond to human language. In this document, the customer’s LLM key needs to be configured at Helix Agent Studio.