Lifecycle Requests
This section describes self-service operations and enhancements included with your BMC Helix subscriptions. These services are referred to as Lifecycle Requests and may be requested at any time throughout your service term. They are provided based on each customer’s specific requirements.
Lifecycle Requests are available for the services listed. Not all requests are applicable to all services. Your needs and requirements determine which services are required in preparation for the onboarding phase. To expedite the time to value, it is customary for you to provision only those lifecycle requests that are required for initial production readiness and request others later, after onboarding.
Lifecycle Requests may be requested by submitting a request using your support portal. See the Request-process for details. General requests are used for items that do not fit into the selections in the following list. These requests might be general questions about the service, policies, monitoring rules, and so on.
Lifecycle Request | Applicable service(s) and/or description |
|---|---|
BMC Helix ITSM BMC Helix Digital Workplace Advanced BMC Helix Innovation Studio applications BMC Helix Network Service Operations (NetOps) BMC Helix for Customer Service Management BMC Helix Business Workflows | |
BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix Discovery BMC Helix Automation Console BMC Helix Cloud Cost BMC Helix Cloud Security | |
BMC Helix ITSM BMC Helix Innovation Studio applications BMC Helix Business Workflows | |
Database Backup/Restore - for Remedy on-premise to Helix migrations | BMC Helix ITSM |
Stop-Start-Applications - for Remedy on-premise to Helix migrations | BMC Helix ITSM |
Download Security Documents | Customers can self-service downloading the following BMC Helix Security certifications and documents:
|
Cache Flush | BMC Helix ITSM Customers can self-service performing a cache flush on demand on any of their non-production or production environments. |
Please submit a New Support Case or Request a Change per the Request-process for the requests below: | |
BMC Helix ITSM | |
BMC Helix ITSM BMC Helix Innovation Studio applications BMC Helix Business Workflows | |
BMC Helix ITSM | |
BMC Helix ITSM BMC Helix ITSM: Smart Reporting* BMC Helix ITSM: Smart IT BMC Helix Digital Workplace BMC Helix Innovation Studio applications BMC Helix Business Workflows BMC Helix Virtual Agent BMC Helix Network Service Operations (NetOps) BMC Helix for Customer Service Management Helix Multi-Cloud Broker | |
BMC Helix ITSM BMC Helix Innovation Studio applications BMC Helix Business Workflows BMC Helix Network Service Operations (NetOps) BMC Helix for Customer Service Management BMC Helix Multi-Cloud Broker | |
BMC Helix Single Sign-On BMC Helix ITSM BMC Helix ITSM: Smart Reporting* BMC Helix ITSM: Smart IT BMC Helix Digital Workplace BMC Helix Innovation Studio applications BMC Helix Business Workflows BMC Helix Virtual Agent BMC Helix Discovery BMC Helix Client Management | |
*Please note select customers approved by BMC will keep their BMC Helix ITSM: Smart Reporting access up to April 2023.
Each link will guide you in collecting the information required for submission of your request.