BMC Helix Innovation Studio activations
As activation activities are completed, BMC sends you an email message with credentials and general information about accessing and using your service. The URLs for your BMC Helix Innovation Studio services follow these formats:
Service | URL syntax by environment |
|---|---|
BMC Helix Platform (20.08) | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio QA: https://<customerprefix>-qa-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio Production: https://<customerprefix>-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio |
BMC Helix Innovation Studio (21.x and higher versions) | Development: https://<customerprefix>-dev-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio QA: https://<customerprefix>-qa-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio Production: https://<customerprefix>-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio |
BMC Helix Premium Connector (applicable for 20.08 and lower versions) | All environments: U.S. data centers: https://integrate-us.onbmc.com European Union data centers: https://integrate-eu.onbmc.com U.K. data centers: https://integrate-uk.onbmc.com |
BMC Helix Virtual Agent | Development: https://<customerprefix>-tailoring-is.onbmc.com/com.bmc.dsm.chatbot/index.html QA: https://<customerprefix>-qa-is.onbmc.com/com.bmc.dsm.chatbot/index.html Production: https://<customerprefix>-is.onbmc.com/com.bmc.dsm.chatbot/index.html |
BMC Helix Business Workflows | Development: https://<customerprefix>-tailoring-is.onbmc.com/helix/index.html#/com.bmc.dsm.bwfa QA: https://<customerprefix>-qa-is.onbmc.com/helix/index.html#/com.bmc.dsm.bwfa Production: https://<customerprefix>-is.onbmc.com/helix/index.html#/com.bmc.dsm.bwfa |
BMC Helix Multi-Cloud Broker | Development: https://<customerprefix>-tailoring-is.onbmc.com/com.bmc.dsm.mcsm/index.html QA: https://<customerprefix>-qa-is.onbmc.com/com.bmc.dsm.mcsm/index.html Production: https://<customerprefix>-is.onbmc.com/com.bmc.dsm.mcsm/index.html |
You will define <customerprefix> when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters.
Activation activities include the following for each service purchased:
- Provision the following environments:
- Development — This environment is used for implementing and testing system changes and provides visibility to new releases. The development environment is fully accessible by customers and their authorized representatives. You will be provided with an administrator ID to this environment.
- Quality Assurance (QA) — The QA environment serves as a staging environment for implementing and testing system changes as a part of the change promotion process. This environment is directly managed by the BMC SaaS Operations team to ensure a stable, monitored, and change-controlled environment.
- Production — Your production environment is for customer-authorized users and provides access to the live, operational system. This environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement.
- Configure basic customer-specific content:
- Setup of one tenant for your company
- Setup of one user, to facilitate administrative access to the system. Authentication for this user is configured using native AR System authentication. To request BMC Helix Single Sign-on assistance for your applications, submit a request through your BMC support portal.
- Enable email for outbound notification via the Simple Mail Transfer Protocol (SMTP) server
- Integrate inbound email by configuring one mailbox to accept inbound email messages through the BMC Helix inbound email framework
- Configure BMC monitoring data:
- Setup of one company (BMCOpsMonitoring), user (bmcopsmonitor), support group (Service Desk > BMCOpsMonitoring) and site (BMCOpsMonitoringSite) to support BMC monitoring activities