Supported languages

BMC Helix services support the languages shown in the following table.

The tables below use the following legend:

— The product is localized.

BMC Helix ITSM services

Language support for the BMC Helix ITSM services, including Smart IT and Smart Reporting, are as follows:

Service	English	French	German	Italian	Simplified Chinese	Spanish	Japanese	Korean	Brazilian Portuguese	Hebrew	Russian	Polish
BMC Helix ITSM Mid-Tier UI
BMC Helix ITSM Smart IT UI
BMC Helix ITSM Smart Reporting

Notes:

Online documentation is available in English only.
Administration screens may be available in English only.
A customer can create a custom view for a language that is not supported. Any custom views created will be treated as a customization and must conform to the customization design and best practice guidelines. The language must be supportable in a Unicode database. The customer will need to maintain this view including any changes and testing required to upgrade to a new release.
The standard BMC Helix ITSM image has only the English language pack installed. Customers may choose additional language packs when registering their service for activation. If another language is required after go-live, the customer must submit a request for change (RFC) to have it installed. In this case, downtime is required.

BMC Helix Digital Workplace services

Language support for the BMC Helix Digital Workplace services, including the Enhanced Catalog and Virtual Chat features, are as follows:

Service	English	Arabic	Catalan	Traditional Chinese and Simplified Chinese	Czech	Danish	Dutch	Finnish	French	German	Greek	Hebrew	Italian	Japanese	Korean	Norwegian	Polish	Brazilian Portuguese	Romanian	Russian	Spanish	Swedish	Thai	Turkish	Ukrainian	Welsh
BMC Helix Digital Workplace - Basic
BMC Helix Digital Workplace - Advanced
Service Requests
Enhanced Catalog
Virtual Chat

See Supported languages and locales for more information.

If you are a Digital Workplace administrator and wish to configure locales on your own, see Localizing titles and messages.

BMC Helix Innovation Studio-based services

Language support for the BMC Helix Custom Application services are as follows:

Service	English	French	German	Italian	Spanish	Japanese	Simplified Chinese	Korean	Brazilian Portuguese
BMC Helix Custom Applications
BMC Helix Premium Connector
BMC Helix Virtual Agent - Standard Capacity
BMC Helix Virtual Agent - Premium Capacity
BMC Helix Business Workflows
BMC Helix Multi-Cloud Broker

Service	English	Brazilian Portuguese	Danish	Dutch	French	German	Italian	Japanese	Korean	Simplified Chinese	Spanish	Swedish
BMC Helix Custom Applications
BMC Helix Premium Connector
BMC Helix Virtual Agent - Standard Capacity
BMC Helix Virtual Agent - Premium Capacity
BMC Helix Business Workflows
BMC Helix Multi-Cloud Broker

BMC Helix Client Management service

To view supported languages for the BMC Helix Client Management service, access the BMC Solution and Product Availability and Compatibility (SPAC) utility. You must login to Support Central to view this page. If you have not yet registered for access to Support Central, click here.

Once you have accessed the SPAC page, in the PRODUCT/SOLUTION section, select the *Product Name and *Product Version from the dropdown menus for the service you are investigating, for example BMC Helix Client Management and 12.7.00. Under the COMPATIBLE PLATFORMS tab, select the UI Languages link to find the supported languages.

Supported languages

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