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BMC Helix Operations Management service

This topic provides an overview of the BMC Helix Operations Management offering. For BMC Helix Operations Management product-specific information, see BMC Helix Operations Management overview. 

The following items are documented for this service:

Related topics

BMC-Helix-Operations-Management-activation

Roles-and-responsibilities

Support-information

Setting console preferences in BMC Helix Operations Management

Licensing

BMC Helix Operations Management services are available with the purchase of any of the following line items from your ordering document:

License

Unit of Measurement

Functionality

BMC Helix Operations Management - Monitoring and Event Management for Servers

per asset - average server endpoint - SaaS

  • Metric, Event and Log Collection
  • Monitoring and Event Management
  • Dynamic Service Modelling
  • Service Monitoring
  • Service Insights
  • Anomaly Detection
  • Situations
  • AI/ML-Based Situation Analysis
  • AI-Based Root Cause Isolation
  • Intelligent Automation
  • Intelligent Integrations
  • Developer Tools


 

BMC Helix Operations Management - Monitoring and Event Management for Devices

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management – Monitoring and Event Management – Resource Unit

per resource unit - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Servers (FedRAMP)

per asset - average server endpoint - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Devices (FedRAMP)

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack) (FedRAMP)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management – Monitoring and Event Management – Resource Unit (FedRAMP)

per resource unit - SaaS

License

Unit of Measurement

Functionality

BMC Helix Operations Management - Event Management for Servers

per asset - average server endpoint - SaaS

  • Event Collection
  • Event Management
  • Dynamic Service Modelling
  • Service Monitoring
  • Service Insights Situations
  • AI/ML-Based Situation Analysis
  • AI-Based Root Cause Isolation
  • Intelligent Automaton
  • Intelligent Integrations
  • Developer Tools


 

BMC Helix Operations Management - Event Management for Devices

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management - Event Management – Resource Unit

per resource unit - SaaS

BMC Helix Operations Management - Event Management for Servers (FedRAMP)

per asset - average server endpoint - SaaS

BMC Helix Operations Management - Event Management for Devices (FedRAMP)

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack) (FedRAMP)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management - Event Management – Resource Unit (FedRAMP)

per resource unit - SaaS

License

Unit of Measurement

Functionality

BMC Helix Operations Management - AIOps Add-on for Servers

per asset - average server endpoint - SaaS

  • Service Predictions
  • BMC Helix ChatOps application for Microsoft Teams
  • OpenTelemetry Integration 
  • BMC Helix GPT Situation Summaries*
  • BMC HelixGPT Best Action Recommendations Analysis*
  • BMC HelixGPT Best Action Recommendations - Code Generation*
  • BMC HelixGPT Insight Finder

*Requires customers to use their own Generative AI account (Google Vertex AI)

BMC Helix Operations Management - AIOps Add-on for Devices

per asset - average device endpoint - SaaS

BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack)

per asset - average serverless endpoint – SaaS

BMC Helix Operations Management – AIOps Add-On – Resource Unit

per resource unit - SaaS

BMC Helix Operations Management - AIOps Add-on for Servers (FedRAMP)

per asset - average server endpoint - SaaS

BMC Helix Operations Management - AIOps Add-on for Devices (FedRAMP)

per asset - average device endpoint - SaaS

BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack) (FedRAMP)

per asset - average serverless endpoint – SaaS

BMC Helix Operations Management – AIOps Add-On – Resource Unit (FedRAMP)

per resource unit - SaaS

Please refer to Service-locations for available datacenter locations.  

With the "per asset - average server endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of server endpoints monitored, managed or discovered by the service. “Server endpoints” include any virtual or physical computer that provides a service for other computers or users connected to it via the Internet, extranet, intranet, or other networked technologies. Each virtual machine, regardless of the environment it is hosted in, is considered a server endpoint.

With the "per asset - average device endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of device endpoints monitored, managed or discovered by the service. A “device endpoint” is a network device (such as a router, switch or hub), either standalone or a chassis-based device/card/processor, using a unique IP address. A device endpoint also includes virtual network devices managed through the IP address of its physical host.

With the "per asset - average serverless asset endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of serverless assets monitored, managed or discovered by the service. “Serverless assets” include any type of cloud computing service  (i.e., private, public or hybrid) that does not require access to the underlying assets such as servers.

With the "resource unit" unit of measurement, a subscription is required for the highest monthly average of Resource Units monitored, managed or discovered by the service. A Resource Unit (RU) is any type of physical data center asset or cloud computing service with the corresponding values determining the license capacity and subscription services consumed. The following details the list of supported RUs by asset type and their corresponding value: 1 RU = 20 container resources; 1 RU = 5 client devices (e.g., laptop, mobile device, or other hardware device permitting access to the Subscription Service(s)); 1 RU = 5 network devices; 1 RU = 5 PaaS resources; 1 RU = 1 Server; 1 RU = 5 storage ports; 1 RU = 5 telecommunication devices; 1 RU = 10 IoT devices, 1 RU = 1 undocumented asset. For example, if the desired License Capacity consists of 100 servers, 200 Kubernetes pods, and 50 network devices, the License Capacity would equate to 120 RUs.

 Additional license terms

The following additional terms apply to the BMC Helix Operations Management service:

  • BMC Helix Dashboards and BMC Helix Portal are included as entitlements. 
  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • BMC Helix Operations Management licensing purchased on your agreement is consumed across your production and non-production environments. 
  • Entitlements are subject to change.
  • Data retention and storage limitations apply as follows:

Data type

Description

Retention period

Storage limit

Events

Open events are closed 90 days after last modification date
Closed events remain in the system for 90 days prior to being deleted

90 days

400 GB of events, raw metrics and aggregated metrics for every 1,000 assets licensed

Raw metrics

All raw metrics stored in the solution

90 days

Logs

All log records that are stored in the solution

3 days

1 GB of daily ingestion for every 1,000 BMC Helix Operations Management - Monitoring and Event Management for Servers or BMC Helix Operations Management – Monitoring and Event Management - Resource Unit quantities purchased (i.e. 1 MB per license)

Spans

All distributed tracing span records stored in the solution

7 days

1 Million spans per month for every 1,000 BMC Helix Operations Management - AIOps Add-On for Servers or BMC Helix Operations Management - AIOps Add-On - Resource Unit quantities purchased (i.e. 1,000 spans per license)

Data retention periods and storage capacity for logs may be expanded with the purchase of one of the following add-ons:

License

Unit of Measurement

Description

BMC Helix Operations Management – 1 GB Log Analytics (30 Day Retention)

Each

1 GB of log ingestion per day, retained for 30 days

BMC Helix Operations Management – 1 GB Log Analytics, Cold Storage

1 GB of log archival (including a restoration in warm search for up to 500 GB per tenant and up to 10 days each month)

Standard environments

Your purchase of BMC Helix Operations Management provides the following environments:

  • Development
  • Production
Warning

Important

If your IT Operations Management subscription services are accompanied by any IT Service Management subscription services, you will also receive a standard QA environment, in addition to Development and a Production environment. 

Add-on services

The following services are available via BMC's MarketZone program:

 

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BMC Helix Subscriber Information