BMC Helix Operations Management service


Licensing

BMC Helix Operations Management services are available with the purchase of any of the following line items from your ordering document:

License

Unit of Measurement

Functionality

BMC Helix Operations Management - Monitoring and Event Management for Servers

per asset - average server endpoint - SaaS

  • Metric, Event and Log Collection
  • Monitoring and Event Management
  • Dynamic Service Modelling
  • Service Monitoring
  • Service Insights
  • Anomaly Detection
  • Situations
  • AI/ML-Based Situation Analysis
  • AI-Based Root Cause Isolation
  • Intelligent Automation
  • Intelligent Integrations
  • Developer Tools

 

BMC Helix Operations Management - Monitoring and Event Management for Devices

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management – Monitoring and Event Management – Resource Unit

per resource unit - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Servers (FedRAMP)

per asset - average server endpoint - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Devices (FedRAMP)

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack) (FedRAMP)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management – Monitoring and Event Management – Resource Unit (FedRAMP)

per resource unit - SaaS

License

Unit of Measurement

Functionality

BMC Helix Operations Management - Event Management for Servers

per asset - average server endpoint - SaaS

  • Event Collection
  • Event Management
  • Dynamic Service Modelling
  • Service Monitoring
  • Service Insights Situations
  • AI/ML-Based Situation Analysis
  • AI-Based Root Cause Isolation
  • Intelligent Automaton
  • Intelligent Integrations
  • Developer Tools

 

BMC Helix Operations Management - Event Management for Devices

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management - Event Management – Resource Unit

per resource unit - SaaS

BMC Helix Operations Management - Event Management for Servers (FedRAMP)

per asset - average server endpoint - SaaS

BMC Helix Operations Management - Event Management for Devices (FedRAMP)

per asset - average device endpoint - SaaS

BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack) (FedRAMP)

per asset - average serverless endpoint - SaaS

BMC Helix Operations Management - Event Management – Resource Unit (FedRAMP)

per resource unit - SaaS

License

Unit of Measurement

Functionality

BMC Helix Operations Management - AIOps Add-on for Servers

per asset - average server endpoint - SaaS

  • Service Predictions
  • BMC Helix ChatOps application for Microsoft Teams
  • OpenTelemetry Integration 
  • BMC Helix GPT Situation Summaries*
  • BMC HelixGPT Best Action Recommendations Analysis*
  • BMC HelixGPT Best Action Recommendations - Code Generation*
  • BMC HelixGPT Insight Finder

*Requires customers to use their own Generative AI account (Google Vertex AI)

BMC Helix Operations Management - AIOps Add-on for Devices

per asset - average device endpoint - SaaS

BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack)

per asset - average serverless endpoint – SaaS

BMC Helix Operations Management – AIOps Add-On – Resource Unit

per resource unit - SaaS

BMC Helix Operations Management - AIOps Add-on for Servers (FedRAMP)

per asset - average server endpoint - SaaS

BMC Helix Operations Management - AIOps Add-on for Devices (FedRAMP)

per asset - average device endpoint - SaaS

BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack) (FedRAMP)

per asset - average serverless endpoint – SaaS

BMC Helix Operations Management – AIOps Add-On – Resource Unit (FedRAMP)

per resource unit - SaaS

Please refer to Service-locations for available datacenter locations.  

With the "per asset - average server endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of server endpoints monitored, managed or discovered by the service. “Server endpoints” include any virtual or physical computer that provides a service for other computers or users connected to it via the Internet, extranet, intranet, or other networked technologies. Each virtual machine, regardless of the environment it is hosted in, is considered a server endpoint.

With the "per asset - average device endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of device endpoints monitored, managed or discovered by the service. A “device endpoint” is a network device (such as a router, switch or hub), either standalone or a chassis-based device/card/processor, using a unique IP address. A device endpoint also includes virtual network devices managed through the IP address of its physical host.

With the "per asset - average serverless asset endpoint - SaaS" unit of measurement, a subscription is required for the highest monthly average of serverless assets monitored, managed or discovered by the service. “Serverless assets” include any type of cloud computing service  (i.e., private, public or hybrid) that does not require access to the underlying assets such as servers.

With the "resource unit" unit of measurement, a subscription is required for the highest monthly average of Resource Units monitored, managed or discovered by the service. A Resource Unit (RU) is any type of physical data center asset or cloud computing service with the corresponding values determining the license capacity and subscription services consumed. The following details the list of supported RUs by asset type and their corresponding value: 1 RU = 20 container resources; 1 RU = 5 client devices (e.g., laptop, mobile device, or other hardware device permitting access to the Subscription Service(s)); 1 RU = 5 network devices; 1 RU = 5 PaaS resources; 1 RU = 1 Server; 1 RU = 5 storage ports; 1 RU = 5 telecommunication devices; 1 RU = 10 IoT devices, 1 RU = 1 undocumented asset. For example, if the desired License Capacity consists of 100 servers, 200 Kubernetes pods, and 50 network devices, the License Capacity would equate to 120 RUs.

 Additional license terms

The following additional terms apply to the BMC Helix Operations Management service:

  • BMC Helix Dashboards and BMC Helix Portal are included as entitlements. 
  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • BMC Helix Operations Management licensing purchased on your agreement is consumed across your production and non-production environments. 
  • Entitlements are subject to change.
  • Data retention and storage limitations apply as follows:

Data type

Description

Retention period

Storage limit

Events

Open events are closed 90 days after last modification date
Closed events remain in the system for 90 days prior to being deleted

90 days

400 GB of events, raw metrics and aggregated metrics for every 1,000 assets licensed

Raw metrics

All raw metrics stored in the solution

90 days

Logs

All log records that are stored in the solution

3 days

1 GB of daily ingestion for every 1,000 BMC Helix Operations Management - Monitoring and Event Management for Servers or BMC Helix Operations Management – Monitoring and Event Management - Resource Unit quantities purchased (i.e. 1 MB per license)

Spans

All distributed tracing span records stored in the solution

7 days

1 Million spans per month for every 1,000 BMC Helix Operations Management - AIOps Add-On for Servers or BMC Helix Operations Management - AIOps Add-On - Resource Unit quantities purchased (i.e. 1,000 spans per license)

Data retention periods and storage capacity for logs may be expanded with the purchase of one of the following add-ons:

License

Unit of Measurement

Description

BMC Helix Operations Management – 1 GB Log Analytics (30 Day Retention)

Each

1 GB of log ingestion per day, retained for 30 days

BMC Helix Operations Management – 1 GB Log Analytics, Cold Storage

1 GB of log archival (including a restoration in warm search for up to 500 GB per tenant and up to 10 days each month)

Standard environments

Your purchase of BMC Helix Operations Management provides the following environments:

  • Development
  • Production
Warning

Important

If your IT Operations Management subscription services are accompanied by any IT Service Management subscription services, you will also receive a standard QA environment, in addition to Development and a Production environment. 

BMC Helix Operations Management license category and SKU mapping

This section describes how monitored entities are mapped to license categories and their corresponding SKUs in BMC Helix Operations Management.

License categories of the knowledge modules

This section classifies monitored entities based on their Knowledge Modules (KMs), monitor types, and license categories in BMC Helix Operations Management. Each monitored entity is assigned a BMC Helix Operations Management license category, such as Server, Serverless, or Device, based on its associated knowledge module and monitor type. The table below lists the knowledge module name, monitor name, monitor type, and corresponding license category, providing a clear view of how entities are classified for accurate license entitlement.

Knowledge module nameMonitor nameMonitor typeApplicable License for BMC Helix Operations Management
PATROL for Light Weight ProtocolsPing devicePPM_DeviceBMC Helix Operations Management - Monitoring and Event Management for Devices
SNMP devicePSM_DeviceBMC Helix Operations Management - Monitoring and Event Management for Devices
Port devicePIM_DeviceBMC Helix Operations Management - Monitoring and Event Management for Devices
DNS serverKDN_DeviceBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Oracle DatabaseOracle Instance Host (Oracle Database Host)ORACLE_INSTANCE_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Oracle Enterprise DatabaseOracle HostKOE_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for DB2DB2 DatabaseDB2_DATABASEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for SybaseSybase ASESYBASE_SQL_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
Sybase SQL AnywhereSYBAW_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
Sybase IQSYBIQ_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
Sybase ReplicationSYBRS_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for MongoDBMongoDB Replica Set MemberMONGO_MEMBERBMC Helix Operations Management - Monitoring and Event Management for Servers
MongoDB MongoSMONGO_MONGOSBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Microsoft SQL ServerMS SQL server hostMSSQL_SERVER_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for SAP HANASAP HANA hostSHM_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for PostgreSQLPostgreSQL EnvironmentPGR_ENVIRONMENTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Oracle Cloud MonitoringOCI InstanceOCI_INSTANCEBMC Helix Operations Management - Monitoring and Event Management for Servers
OCI Kubernetes NodeOCI_OKE_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
OCI BucketOCI_BUCKETBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI File SystemOCI_FILE_SYSTEMBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI Load BalancerOCI_LOADBALANCERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI Network Load BalancerOCI_LOADBALANCER_NETWORKBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI Mount TargetOCI_MOUNT_TARGETBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI OpenSearch ClusterOCI_OPENSEARCH_CLUSTERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI StreamOCI_STREAMBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
OCI Block VolumeOCI_VOLUMEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for Cloud FoundryCloud Foundry Cloud ControllerPCF_CLOUD_CTLRBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry Cloud Controller WorkerPCF_CLOUD_CTLR_WKRBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry Consul ServerPCF_CONSUL_SERVERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry Diego BrainPCF_DIEGO_BRAINBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry Diego DatabasePCF_DIEGO_DATABASEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry DomainPCF_DOMAINBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry DopplerPCF_DOPPLERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry Loggregator Traffic ControllerPCF_LOGGTR_TRFC_CTLRBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry NATsPCF_NATBMC Helix Operations Management - Monitoring and Event Management for Devices
Cloud Foundry RouterPCF_ROUTERBMC Helix Operations Management - Monitoring and Event Management for Devices
Cloud Foundry Syslog AdapterPCF_SYSLOG_ADAPTERBMC Helix Operations Management - Monitoring and Event Management for Devices
Cloud Foundry Syslog SchedulerPCF_SYSLOG_SCHEDULERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry TCP RouterPCF_TCP_ROUTERBMC Helix Operations Management - Monitoring and Event Management for Devices
Cloud Foundry UAAPCF_UAABMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry Application InstancePCF_APP_INSTBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Cloud Foundry JobPCF_JOBBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for Microsoft AzureAzure Virtual MachinePAF_VIRTUAL_MACHINEBMC Helix Operations Management - Monitoring and Event Management for Servers
Azure AppPAF_APP_SVCBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Function AppPAF_FUNC_APP_SVCBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Data Lake AnalyticsPAF_DATA_LAKE_ANALYTICSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure VM Scale Set InstancesPAF_VM_SCALE_SET_INSTANCEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure SQL ServerPAF_SQL_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
Azure PostgreSQLPAF_POSTGRESQLBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Cosmos DBPAF_COSMOS_DBBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure PostgreSQL Flexible ServerPAF_POSTGRESQL_FLEXIBLEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Data FactoriesPAF_DATA_FACTORYBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Redis CachePAF_REDIS_CACHEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Enterprise Redis CachePAF_REDIS_CACHE_ENTERPRISEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure SQL Managed InstancePAF_SQL_MANAGED_INSTANCEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Kubernetes ServicesPAF_KUBERNETESBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Storage BlobPAF_STORAGE_BLOBBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Storage QueuePAF_STORAGE_QUEUEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Storage TablePAF_STORAGE_TABLEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Storage FilePAF_STORAGE_FILEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Bus QueuesPAF_BUS_QUEUEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Bus TopicPAF_BUS_TOPICBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Key VaultsPAF_KEY_VAULTSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Logic AppsPAF_LOGIC_APPSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure V2 Application GatewayPAF_APP_GW_V2BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure WAF Application GatewayPAF_APP_GW_WAFBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Standard Application GatewayPAF_APP_GW_STDBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure DNS zonePAF_DNS_ZONEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Private DNS zonePAF_PRV_DNS_ZONEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure FirewallPAF_AZURE_FIREWALLBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Basic Load BalancerPAF_LOADBALANCER_BASICBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Standard Load BalancerPAF_LOADBALANCER_STANDARDBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure NAT GatewayPAF_NAT_GATEWAYBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Network InterfacePAF_NETWORK_INTERFACE_SVCBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Standard Public IP AddressPAF_STANDARD_PUBLIC_IP_ADDRESSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Basic Public IP AddressPAF_BASIC_PUBLIC_IP_ADDRESSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Virtual Network GWPAF_VIRTUAL_NETWORK_GWBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Virtual Network Gateway Express RoutePAF_VIRTUAL_NETWORK_GW_EXPRESS_ROUTEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Virtual NetworkPAF_VIRTUAL_NETWORKBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Azure Custom NamespacePAF_AZURE_CUSTOM_METRIC_NS_CNTRBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for Google Compute PlatformGCP Compute Engine InstanceGCP_GCE_INSTANCEBMC Helix Operations Management - Monitoring and Event Management for Servers
GCP SQL InstanceGCP_GCSQL_SQLBMC Helix Operations Management - Monitoring and Event Management for Servers
GCP GKE NodeGCP_GKE_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
GCP App Engine Version FlexibleGCP_GAE_VERSION_FLEXBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
GCP App Engine Version StandardGCP_GAE_VERSION_STDBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
GCP Cloud FunctionGCP_GCF_FUNCTIONBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for Amazon Web ServicesAWS Elastic Compute CloudAWS_EC2BMC Helix Operations Management - Monitoring and Event Management for Servers
AWS Lambda FunctionAWS_LAMBDABMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Relational Database ServiceAWS_RDSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS DynamoDBAWS_DYNAMODBBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Cache NodeAWS_ECNBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Amazon Document DB InstanceAWS_DOCDB_INSTANCEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Elastic Container RegistryAWS_ECRBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS EKS ClusterAWS_EKS_CLUSTERSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS EKS PODAWS_EKS_PODBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS API StageAWS_API_STAGEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Application Load BalancerAWS_APPLICATION_LOAD_BALANCERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Network Load BalancerAWS_NETWORK_LOAD_BALANCERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Gateway Load BalancerAWS_GATEWAY_LOAD_BALANCERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Elastic Load BalancerAWS_ELBBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS ECS ClusterAWS_ECS_CLUSTERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS_ECS ServiceAWS_ECS_SERVICEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS CloudFront DistributionAWS_CLOUDFRONT_DISTRIBUTIONBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS VPC Transit GatewayAWS_TRANSIT_GATEWAYBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Route53AWS_ROUTE53BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Auto Scaling GroupAWS_AUTO_SCALING_GROUPBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS OpsWorks InstanceAWS_OPSWORKS_INSTANCEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Redshift ComputeAWS_REDSHIFT_COMPUTEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Kinesis Data Analytics Apache Flink AppAWS_KINESIS_DATA_ANALYTICS_APACHE_FLINK_APPBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Kinesis Data Analytics SQL ApplicationAWS_KINESIS_DATA_ANALYTICS_SQL_APPBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Kinesis Data Firehose Delivery StreamAWS_KINESIS_DATA_FIREHOSE_DELIVERY_STREAMBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Kinesis Data StreamAWS_KINESIS_DATA_STREAMBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Kinesis Video StreamAWS_KINESIS_VIDEO_STREAMBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Kafka BrokerAWS_KAFKA_BROKERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Elasticsearch Data NodeAWS_ES_DATA_NODEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Elasticsearch Master NodeAWS_ES_MASTER_NODEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS EMR ClusterAWS_EMR_CLUSTERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Simple Queue ServiceAWS_SQSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Simple Notification ServiceAWS_SNSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS S3 StorageAWS_S3_STORAGEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Elastic File SystemAWS_EFS_FILESYSTEMIDBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Elastic Block StorageAWS_EBSBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Storage GatewayAWS_STORAGE_GATEWAYBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS NAT GatewayAWS_NAT_GATEWAYBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Cloud HSMAWS_CLOUDHSM_CLUSTERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Amazon Access Control ListAWS_WAF_WEBACL_RULEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
Amazon Web Application Firewall Rulegroup RuleAWS_WAF_RULEGROUP_RULEBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS IoTAWS_IOTBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS SageMakersAWS_SAGEMAKERBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
AWS Custom Metric Namespace ContainerAWS_CUSTOM_METRIC_NS_CNTRBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for OpenStackOpenStack HypervisorOPENSTACK_HYPERVISORBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for VMware vSphereVMware Distributed Virtual SwitchVSM_DVSBMC Helix Operations Management - Monitoring and Event Management for Devices
VMware HostVSM_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
VMware Virtual MachineVSM_VMBMC Helix Operations Management - Monitoring and Event Management for Servers
VMware Host Virtual SwitchVSM_VSWITCHBMC Helix Operations Management - Monitoring and Event Management for Devices
PATROL for KubernetesKubernetes NodeK8S_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Kubernetes PodK8S_PODBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for OpenShiftOpenShift NodeVE3_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
OpenShift PodVE3_PODBMC Helix Operations Management - Monitoring and Event Management for Serverless Assets
PATROL for DockerDocker HostDKR_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
Docker NodeDKR_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
PAROL for AIXAIXIAK_AIX_OSBMC Helix Operations Management - Monitoring and Event Management for Servers
AIX Logical Partition (Virtual Machine)IAK_LPAR BMC Helix Operations Management - Monitoring and Event Management for Servers
AIX HostIAK_Remote_HostsBMC Helix Operations Management - Monitoring and Event Management for Servers
AIX Workload PartitionIAK_WPARBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Remedy AR ServerAR serverARS_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Apache Tomcat and Generic Java ServerApache Tomcat ServerTCT_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Ceph StorageCeph HostCEP_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Citrix XenAppCitrix ControllerBTK_CONTROLLERBMC Helix Operations Management - Monitoring and Event Management for Servers
Citrix License ServerBTK_LICENSE_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
Citrix MachineBTK_MACHINEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Citrix XenServerCitrix Xen HostVSM_XEN_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
Citrix Xen Virtual MachineVSM_XEN_VMBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Microsoft Cluster ServerCluster NodeMCS_Remote_NodeBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for ElasticsearchElasticSearch NodeESK_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for EntuityEntuity Custom TSOM Device InstanceZXC_Custom_TSOM_Device_InstanceBMC Helix Operations Management - Monitoring and Event Management for Devices
Entuity DeviceZXC_DeviceBMC Helix Operations Management - Monitoring and Event Management for Devices
PATROL for Apache Tomcat and Generic Java ServerGeneric JVM ServerGJS_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for HadoopHadoop Data NodeHADOOP_DATA_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadoop JobHistory NodeHADOOP_JOBHISTORY_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadoop JobTracker NodeHADOOP_JOBTRACKER_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadoop Journal NodeHADOOP_JOURNAL_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadoop Name NodeHADOOP_NAME_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadoop Node Manager NodeHADOOP_NODE_MANAGER_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadopp Resource Manager NodeHADOOP_RESOURCE_MANAGER_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadopp Secondary Name NodeHADOOP_SECONDARY_NAME_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
Hadoop Task Tracker NodeHADOOP_TASK_TRACKER_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Microsoft Windows ServersMicrosoft Hyper-V HostHYPERV_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
Microsoft Hyper-V StandaloneHYPERV_STANDALONEBMC Helix Operations Management - Monitoring and Event Management for Servers
Microsoft Hyper-V Virtual MachineHYPERV_VMBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for IBM WebSphereWebSphere Application ServerPMW_APPSERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
WebSphere Node AgentPMW_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL of iSeriesiSeries HostAKN_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Internet ServersInternet ServicesINET_ServicesBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Jboss Application ServerJBoss ServerPJB_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Apache KafkaKafka BrokerKFK_BROKERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for LinuxLinux OSNUK_Linux_OSBMC Helix Operations Management - Monitoring and Event Management for Servers
Linux Remote HostsNUK_LINUX_REMOTE_HOSTSBMC Helix Operations Management - Monitoring and Event Management for Servers
Linux Virtual MachineNUK_Linux_Virtual_MachineBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Red Hat Enterprise VirtualizationRHEV HostREV_HostBMC Helix Operations Management - Monitoring and Event Management for Servers
RHEV Virtual MachineREV_VMBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Log ManagementLog Remote HostPMG_REMOTE_HOSTSBMC Helix Operations Management - Monitoring and Event Management for Servers
Log MonitoringLOGBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for IBM MQ SeriesMQ HostMQ_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Microsoft Exchange ServersMS Exchange serverMSEXCH_Remote_ServersBMC Helix Operations Management - Monitoring and Event Management for Servers
MS Exchange Edge server monitoringMSEXCH_EdgeServerBMC Helix Operations Management - Monitoring and Event Management for Servers
MS Exchange local monitoringMSEXCH_ServerBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for RedisRedisRISBMC Helix Operations Management - Monitoring and Event Management for Servers
Redis NodeRIS_NODEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for SAP Solution ManagerSAP SystemSSM_ROOTBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for ScriptingLINUX-UNIX shell scriptsTRO_RootBMC Helix Operations Management - Monitoring and Event Management for Servers
Windows PowerShellTROMS_RootBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for SolarisSolaris OSKIS_Solaris_OSBMC Helix Operations Management - Monitoring and Event Management for Servers
Solaris Logical Domain (Virtual Machine)KIS_LDomBMC Helix Operations Management - Monitoring and Event Management for Servers
Solaris HostKIS_Remote_HostBMC Helix Operations Management - Monitoring and Event Management for Servers
Solaris Zone (Virtual Machine)KIS_ZoneBMC Helix Operations Management - Monitoring and Event Management for Servers
Solaris Oracle VM ServerKIS_HostBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Synthetic MonitoringSynthetic MonitoringSTMBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for UNIX and LinuxHP Virtualization (Virtual Machine)HPVSEBMC Helix Operations Management - Monitoring and Event Management for Servers
Solaris Logical Domains (Virtual Machine)LDOMBMC Helix Operations Management - Monitoring and Event Management for Servers
Logical Partition (Virtual Machine)LPARBMC Helix Operations Management - Monitoring and Event Management for Servers
Linux VirtualizationLVIRTBMC Helix Operations Management - Monitoring and Event Management for Servers
Remote HostsREMOTE_HOSTSBMC Helix Operations Management - Monitoring and Event Management for Servers
AIX Workload PartitionsWPARBMC Helix Operations Management - Monitoring and Event Management for Servers
Solaris Zone (Virtual Machine)ZONEBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Oracle WebLogicWebLogic Admin ServerBEAWLS_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
PATROL for Microsoft Windows ServersWindows Operating SystemNT_OSBMC Helix Operations Management - Monitoring and Event Management for Servers
Windows Hyper-V Partition (Virtual Machine)NT_HYPERV_PARTITIONBMC Helix Operations Management - Monitoring and Event Management for Servers
Windows Remote HostNT_REMOTE_HOSTBMC Helix Operations Management - Monitoring and Event Management for Servers
Windows Domain ServicesNT_DOMAINBMC Helix Operations Management - Monitoring and Event Management for Servers
Perfmon Monitor WizardNT_PERFMON_WIZARDBMC Helix Operations Management - Monitoring and Event Management for Servers
WMI WizardNT_WMIBMC Helix Operations Management - Monitoring and Event Management for Servers
Active Directory ServerAD_AD_SERVERBMC Helix Operations Management - Monitoring and Event Management for Servers
Windows Domain Controller AD_RMT_DOMAINCONTROLERBMC Helix Operations Management - Monitoring and Event Management for Servers
Remote Desktop ServicesRDS_CONTAINERBMC Helix Operations Management - Monitoring and Event Management for Servers
Sentry HardwarePhysical HostMS_HW_MAINSentry Hardware Monitor for BMC Helix Operations Management
Blade in Physical ChassisMS_HW_BLADESentry Hardware Monitor for BMC Helix Operations Management
Storage PortSKM_PORTSentry Storage Monitor for BMC Helix Operations Management
Sentry Monitoring StudioRemote HostSEN_MS_HOSTSentry Monitoring Studio for BMC Helix Operations Management
Monitoring StudioSEN_MS_MAINSenty Monitoring Studio
Remote HostX_HOSTSentry Monitoring Studio for BMC Helix Operations Management
Monitoring Studio XX_MAINSentry Monitoring Studio for BMC Helix Operations Management
Sentry BackupEMC NetWorker ServerNSR_SERVERSentry Backup Monitor for BMC Helix Operations Management
EMC NetWorker Media ServerNSR_MEDIASERVERSentry Backup Monitor for BMC Helix Operations Management
HP Data Protector ServerHPO_SERVERSentry Backup Monitor for BMC Helix Operations Management
IBM Spectrum Protect ServerTSM_SERVERSentry Backup Monitor for BMC Helix Operations Management
Veritas NetBackup ServerNBU_SERVERSentry Backup Monitor for BMC Helix Operations Management
Veritas NetBackup Media ServerNBU_MEDIASERVERSentry Backup Monitor for BMC Helix Operations Management
Sentry High AvailabilityVeritas Cluster ServerVCS_SLAVESentry High Availability Monitor for BMC Helix Operations Management
Veritas File SystemVFS_SERVERSentry High Availability Monitor for BMC Helix Operations Management
Veritas Volume ManagerVVM_SERVERSentry High Availability Monitor for BMC Helix Operations Management
Sentry StorageStorage PortSEN_CMPL_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_UNITY_ETHERNETPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_UNITY_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_EMC_DM_ETHERNETPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_EMC_ETHERNETPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_EMC_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_XTRM_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_HDS_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_HP3P_ETHERNETPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_HP3P_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_HP3P_SASPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_EVA_PORTSTATUSSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_I68_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_SVCSTORWIZE_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_SVCSTORWIZE_ISCSIPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_XIV_ETHERNETPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_XIV_FCPORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_NAP_7_ETHERNET_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_NAP_7_FC_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_NAP_7_ISCSI_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_NAP_C_ETHERNET_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_NAP_C_FC_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_NAP_C_ISCSI_PORTSentry Storage Monitor for BMC Helix Operations Management
Storage PortSEN_PURE_PORTSentry Storage Monitor for BMC Helix Operations Management

Entities from Intelligent Integration

This section provides the list of entities from the Intelligent Integration, along with their types and applicable BMC Helix Operations Management licenses.

Intelligent Integration nameTypeApplicable License for BMC Helix Operations Management
Dynatrace_hostHostBMC Helix Operations Management - Monitoring and Event Management for Servers
Entuity_Entuity_DeviceCpuNetwork deviceBMC Helix Operations Management - Monitoring and Event Management for Devices
SolarWindsNetwork deviceBMC Helix Operations Management - Monitoring and Event Management for Devices
Vrops_Vrops_HostSystem_cpuHostBMC Helix Operations Management - Monitoring and Event Management for Servers
Vrops_Vrops_VirtualMachine_cpuVirtual MachineBMC Helix Operations Management - Monitoring and Event Management for Servers
MSSCOM_ProcessorHostBMC Helix Operations Management - Monitoring and Event Management for Servers
Default (If anything other than listed)NABMC Helix Operations Management - Monitoring and Event Management for Servers

Mapping license categories to BMC Helix Operations Management subscription SKUs

This section provides a quick reference for understanding how BMC Helix Operations Management license SKUs are structured. Each SKU includes a specific combination of devices, pods, serverless units, and servers, which together define the resource unit calculation.

CategoryLicense SKUCalculation
Resource Unit (RU) BMC Helix Operations Management – Monitor and Event Management for Resource Units5 BMC Helix Operations Management Devices + 20 Pods + 5 BMC Helix Operations Management serverless + BMC Helix Operations Management Sever
BMC Helix Operations Management – Event Management for Resource Units5 Event Devices +  5 Event serverless + Event Sever
BMC Helix Operations Management – AIOps AddOn for Resource Units5 AIOps Devices + 20 Pods + 5 AIOps Serverless + BMC Helix Operations Management Server
Sentry Bundle for BMC Helix Operations Management Resource UnitsSentry Backup Monitor + Sentry Hardware Monitor + Sentry High Availability Monitor + Sentry Monitoring Studio + 5 Sentry Storage Monitors

Add-on services

The following services are available via BMC's MarketZone program:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Subscriber Information