GrC Service locations and certifications
In all deployed datacenters, the essential technical components are designed redundantly. In particular, all datacenters have energy-efficient air conditioning and optimal ambient temperatures, fire protection, security concepts and uninterruptible power supply.
- High Availability
- Zero downtime policy
- Defined disaster recovery procedures
- Defined backup & restore procedures
- External security audits
The cloud service BMC Helix for German Regulated Cloud (GrC) is operated and supported by Materna personnel. The provider of the datacenter acts as a co-locator and has no access to any systems or any data.
Service locations
| Materna German Regulated Cloud | |
| Service Location | Services Available |
(Primary) (Secondary) | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Business Workflows BMC Helix Discovery BMC Helix AIOps |
Information about Data Center Security and Certificates can be found at the datacenter providers website: https://www.noris.de/en/company/certifications/
Certifications
As the operator of the BMC Helix for German Regulated Cloud (GrC) Cloud, Materna understands that the confidentiality, integrity and availability of operational data is vital to customers. Materna is certified in the following protocols and standards and operates the service in accordance with these protocols and standards.
| Subprocessor | Certifications |
| Materna Cloud | Materna Compliance Information (Trust Center)
|