BMC Helix Customer Service Management service

This topic provides BMC Helix Customer Service Management customers with information specific to service operations. For product-specific documentation, see BMC Helix Customer Service Management overview. 

• • Licensing
  • License Entitlements
  • Additional license terms
  • Standard environments

Licensing

The BMC Helix Customer Service Management service is available with the purchase of any of the following line items from your ordering document: 

Please refer to Service locations for available datacenter locations.  

With the "per concurrent user - SaaS" unit of measurement, a concurrent user accesses the application from a pool of shared licenses if one is available.

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

License Entitlements

The following applications, features and utilities are available with the purchase of BMC Helix Customer Service Management service: 

Additional license terms

The following additional terms apply to the BMC Helix Customer Service Management service:

• Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
• Non-production environments are configured with the same license capacity as the production environment.
• Purchased licenses are only valid on one production environment.
• Integrations into the system may not be used to circumvent user licensing.
• Each user accessing the service must have a named user license or concurrent user license assigned to them.

Standard environments

Your purchase of BMC Helix Customer Service Management provides the following environments:

• Tailoring
• Quality Assurance
• Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.