BMC Helix AIOps and Observability service
Licensing
BMC Helix AIOps & Observability bundles-based services are available with the purchase of any of the following line items from your ordering document:
License | Unit of Measurement |
|---|---|
BMC Helix AIOps & Observability - Standard | per resource unit - SaaS |
BMC Helix AIOps & Observability - Advanced | per resource unit - SaaS |
Please refer to Service locations for available datacenter locations.
With the "resource unit" unit of measurement, a subscription is required for the highest monthly average of Resource Units monitored, managed or discovered by the service. A Resource Unit (RU) is any type of physical data center asset or cloud computing service with the corresponding values determining the license capacity and subscription services consumed. The following details the list of supported RUs by asset type and their corresponding value: 1 RU = 20 container resources; 1 RU = 5 client devices (e.g., laptop, mobile device, or other hardware device permitting access to the Subscription Service(s)); 1 RU = 5 network devices; 1 RU = 5 PaaS resources; 1 RU = 1 Server; 1 RU = 5 storage ports; 1 RU = 5 telecommunication devices; 1 RU = 10 IoT devices, 1 RU = 1 undocumented asset. For example, if the desired License Capacity consists of 100 servers, 200 Kubernetes pods, and 50 network devices, the License Capacity would equate to 120 RUs.
License entitlements
BMC Helix AIOps & Observability – Standard provides the capabilities to discover your multi-cloud resources, unify events from your monitoring tools, and provide AI-driven insights to reduce the noise, speed up time to resolution, and automate the response to common issues.
BMC Helix AIOps & Observability – Advanced provides all the capabilities in the Standard licensing, plus the ability to monitor, ingest metrics, detect anomalies, and predict service outages.
| BMC Helix AIOps & Observability - Standard | BMC Helix AIOps & Observability - Advanced |
|---|---|---|
|
| |
Discovery of hardware, software, cloud services, and service dependencies | ✅️ | ✅️ |
Start anywhere application modeling | ✅️ | ✅️ |
Publishing to Helix CMDB | ✅️ | ✅️ |
Publishing to ServiceNow CMDB | add-on sold separately1 | add-on sold separately1 |
Advanced reporting (asset and software lifecycle management, regulatory compliance, and certificate management reports) | ✅️ | ✅️ |
BMC Helix Operations Management and AIOps |
|
|
Event ingestion (API, CLI, Intelligent Integrations, etc.) | ✅️ | ✅️ |
Event management | ✅️ | ✅️ |
Metric ingestion (Agents, API, Intelligent Integrations, etc.) | ❌️ | ✅️ |
Resource monitoring with out-of-the-box knowledge modules (KMs) | ❌️ | ✅️ |
Sentry monitoring modules (backup, hardware, HA, storage) | add-on sold separately2 | add-on sold separately2 |
Anomaly detection | ❌️ | ✅️ |
Topology ingestion (API, Intelligent Integrations) | ✅️ | ✅️ |
Service blueprints | ✅️ | ✅️ |
Service monitoring | ✅️ | ✅️ |
Situations and events correlation (policy and AI-based noise reduction) | ✅️ | ✅️ |
Similar situations | ✅️ | ✅️ |
Root cause isolation (rule and AI-based root cause analysis) | ✅️ | ✅️ |
Service insights | ✅️ | ✅️ |
Service health monitoring | ✅️ | ✅️ |
Service outage prediction | ❌️ | ✅️ |
BMC HelixGPT for AIOps3 |
|
|
Ask HelixGPT for AIOps | ✅️ | ✅️ |
Best Action Recommendation | ✅️ | ✅️ |
Best Action Recommendation - Automation Code Generation | ✅️ | ✅️ |
Log insights (summarization of logs) | ✅️ | ✅️ |
Situation summaries (summarization of correlated events) | ✅️ | ✅️ |
| Change Risk Advisor | ✅️ | ✅️ |
| Ops Team Swarmer | ✅️ | ✅️ |
| Postmortem Analyzer | ✅️ | ✅️ |
| Metric Analyzer | ❌️ | ✅️ |
| Insight finder | ✅️ | ✅️ |
Netreo |
|
|
Netreo network monitoring | ❌️ | ✅️ |
Additional Netreo Monitoring (Cloud, Server, Storage, Database, Container, Synthetic) | ❌️ | ✅️ |
Netreo Configuration & Virtualization Management | ❌️ | ✅️ |
Netreo Dynamic Service Monitoring & Topology Mapping | ❌️ | ✅️ |
Netreo Incident Management | ❌️ | ✅️ |
Netreo Traffic Analysis | ❌️ | ✅️ |
Netreo Advanced User Groups | ❌️ | ✅️ |
Netreo AIOps Auto-pilot module | ❌️ | ✅️ |
Netreo ITSM Integration module | ❌️ | ✅️ |
Netreo CMDB Integration module | ❌️ | ✅️ |
Netreo High Availability | ❌️ | ✅️ |
Netreo Service Engines | ❌️ | ✅️ |
Netreo M365 Insight | ❌️ | Add-on sold separately4 |
BMC Helix Intelligent Integrations | ||
Out-of-the-box integration connectors | ✅️ | ✅️ |
Ingestion of events | ✅️ | ✅️ |
Ingestion of metrics | ❌️ | ✅️ |
Ingestion of topology | ✅️ | ✅️ |
|
| |
Out-of-the-box automation connectors | ✅️ | ✅️ |
Automation policies | ✅️ | ✅️ |
Automation value dashboards | ✅️ | ✅️ |
Proactive Service Resolution (Incident Integration) | ✅️ | ✅️ |
Interactive out-of-the-box and custom dashboards | ✅️ | ✅️ |
Integration with BMC Helix data sources | ✅️ | ✅️ |
Integration with 3rd party data sources | ❌️ | ❌️ |
BMC Helix Single Sign-On | ||
Integration with enterprise Single Sign-On | ✅️ | ✅️ |
BMC Helix Log Analytics | ||
Log collection | Add-on sold separately5 | Add-on sold separately5 |
Log enrichment | ||
Event generation from logs | ||
Cold storage | Add-on sold separately6 | Add-on sold separately6 |
Stackify Retrace | ||
Stackify application monitoring | Add-on sold separately7 | Add-on sold separately7 |
Stackify error & log monitoring | ||
Stackify server & resource monitoring | ||
Stackify Prefix | ||
Real-time developer code profiler (runs locally on developer’s workstation) | Add-on sold separately8 | Add-on sold separately8 |
1 Sync for ServiceNow CMDB sold as an add-on
2 Sentry Bundle for BMC Helix Operations Management sold as an add-on
3 Requires Bring Your Own (BYO) GPT processing (ie. Google Vertex). Please submit a Support Case to activate HelixGPT use cases after your GPT processing provider has been configured.
4 Netreo DEM Microsoft 365 Insight Central Monitoring sold as add-ons
5 BMC Helix Operations Management – 1 GB Log Analytics (30-Day Retention) sold as an add-on
6 BMC Helix Operations Management – 1 GB Log Analytics Cold Storage sold as an add-on
7 Stackify Retrace Enterprise sold as an add-on
8 Stackify Prefix Premium Edition sold as an add-on
Additional license terms
The following additional terms apply to the BMC Helix ITOM Bundles service:
- BMC Helix Dashboards and BMC Helix Portal are included as entitlements
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site
- Entitlements are subject to change
- License usage is counted across all SaaS environments (Production, Development and QA)
Standard environments
Your purchase of BMC Helix Operations Management provides the following environments:
- Development
- Production
Add-on services
The following services are available:
- BMC Helix Discovery Sync for ServiceNow CMDB
- BMC Helix Operations Management - 1 GB Log Analytics (30 Day Retention)
- BMC Helix Operations Management - 1 GB Log Analytics Cold Storage
- Stackify Retrace Enterprise – per Host-month (15, 30, 60, or 90 Day Retention)
- Stackify Prefix Premium
- Netreo DEM Microsoft 365 Insight Central Monitoring SaaS
- Sentry Bundle for BMC Helix Operations Management