BMC Helix AIOps service

Licensing

BMC Helix AIOps bundles-based services are available with the purchase of any of the following line items from your ordering document:

Please refer to Service locations for available datacenter locations.  

With the "resource unit" unit of measurement, a subscription is required for the highest monthly average of Resource Units monitored, managed or discovered by the service. A Resource Unit (RU) is any type of physical data center asset or cloud computing service with the corresponding values determining the license capacity and subscription services consumed. The following details the list of supported RUs by asset type and their corresponding value: 1 RU = 20 container resources; 1 RU = 5 client devices (e.g., laptop, mobile device, or other hardware device permitting access to the Subscription Service(s)); 1 RU = 5 network devices; 1 RU = 5 PaaS resources; 1 RU = 1 Server; 1 RU = 5 storage ports; 1 RU = 5 telecommunication devices; 1 RU = 10 IoT devices, 1 RU = 1 undocumented asset. For example, if the desired License Capacity consists of 100 servers, 200 Kubernetes pods, and 50 network devices, the License Capacity would equate to 120 RUs.

License entitlements

BMC Helix AIOps – Standard provides the capabilities to discover your multi-cloud resources, unify events from your monitoring tools, and provide AI-driven insights to reduce the noise, speed up time to resolution, and automate the response to common issues.

BMC Helix AIOps – Advanced provides all the capabilities in the Standard licensing, plus the ability to monitor, ingest metrics, detect anomalies, and predict service outages.

​¹ _{Sync for ServiceNow CMDB sold as an add-on}
² _{Sentry Bundle for BMC Helix Operations Management sold as an add-on}
³ _{Requires Bring Your Own (BYO) GPT processing (ie. Google Vertex). Please submit a Support Case to activate HelixGPT use cases after your GPT processing provider has been configured.}
⁴ _{Netreo DEM Microsoft 365 Insight Central Monitoring sold as add-ons}
⁵ _{BMC Helix Operations Management – 1 GB Log Analytics for every 1000 Resource Unit quantities purchased (3-Day Retention)} 
⁶ _{BMC Helix Operations Management – 1 GB Log Analytics Cold Storage available after log collection}

Additional license terms

The following additional terms apply to the BMC Helix ITOM Bundles service:

• BMC Helix Dashboards and BMC Helix Portal are included as entitlements
• Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site
• Entitlements are subject to change
• License usage is counted across all SaaS environments (Production and Development)

Data retention and storage limitations apply as follows:

Data retention period for spans may be expanded with the purchase of the following license:

Standard environments

Your purchase of BMC Helix Operations Management provides the following environments:

• Development
• Production

Add-on services

The following services are available:

• BMC Helix Discovery Sync for ServiceNow CMDB
• BMC Helix Operations Management - 1 GB Log Analytics (30 Day Retention)
• BMC Helix Operations Management - 1 GB Log Analytics Cold Storage
• Netreo DEM Microsoft 365 Insight Central Monitoring SaaS
• BMC Helix AIOps - 1 Million Spans per month with 7-day Retention
• Sentry Bundle for BMC Helix Operations Management