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Deploying the BMC Helix Intelligent Integrations on-premises gateway

Use the BMC Helix Intelligent Integrations on-premises gateway to collect data from the third-party products that are deployed in your on-premises or SaaS environment and to send the collected data to the BMC Helix applications, such as BMC Helix Operations Management and BMC Helix Discovery in your SaaS or on-premises environment. The extracted data is posted to BMC Helix applications on port 443 via the HTTPS protocol.

Related topics

Upgrading the BMC Helix Intelligent Integrations on-premises gateway

The on-premises gateway provides quick and secure data transfer between the on-premises third-party products and BMC Helix applications. By using the gateway, organizations can keep data sources on their on-premises networks, yet securely use that on-premises data in BMC Helix services.

For more information about the scenarios in which you can deploy the on-premises gateway, see Deployment scenarios.

Important (Applicable only for the BMC Helix IT Operations Management on-premises users)
Starting with version 25.4, the BMC Helix IT Operations Management (BMC Helix ITOM) on-premises deployment supports deploying the BMC Helix Intelligent Integrations services that offer the following capabilities:

  • II Admin role to allow users to manage the BMC Helix Intelligent Integrations connectors and configurations, improving security and operational flexibility. In earlier versions, only the tenant administrators can perform these tasks. 
  • A proxy service for communication between BMC Helix Intelligent Integrations and the BMC Helix ITOM object storage in high-availability deployments for improved reliability.

When you deploy the BMC Helix Intelligent Integrations services during the BMC Helix ITOM on-premises deployment, services only for the listed capabilities are deployed. For information on deploying BMC Helix ITOM, see Deploy BMC Helix IT Operations Management.

To access the full functionality of BMC Helix Intelligent Integrations, you must also deploy BMC Helix Intelligent Integrations in a standalone environment (referred to as on-premises gateway), as described in the following table.

You deploy the on-premise gateway in an on-premises environment on Docker or Podman containers.

Use the following topics to deploy the on-premises gateway on Docker and Podman containers:

Task

Action

Reference

1

Review the release notes for known deployment or product issues.

2

Review the latest deployment use cases to understand whether changes in your system architecture are required.

3

Review system requirements to make sure your current systems still meet the requirements.

4

Download the container images and utility files for the standalone deployment.

5

Set up authentication only if the following conditions are satisfied:

  • Both BMC Helix Intelligent Integrations and BMC Helix ITOM are deployed in your on-premises environment.
  • You have deployed BMC Helix ITOM version 25.4 without the BMC Helix Intelligent Integrations services, or you are using BMC Helix ITOM version earlier than 25.4.
  • You want to enable authentication for the on-premises gateway.

If you are using BMC Helix ITOM version 25.4 and have deployed the BMC Helix Intelligent Integrations services during the BMC Helix ITOM deployment, you don't need to manually set up the authentication.

Setting up authentication for the on-premises gateway

6

Deploy the on-premises gateway on Docker or Podman containers.

7(Optional) Provide high availability for the on-premises gateway by deploying it in an active-passive high-availability configuration.Configuring the on-premises gateway for high availability

Where to go from here

Configure connections with the required third-party products to collect events, metrics, or topology data. 

 

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BMC Helix Intelligent Integrations 25.4