Troubleshooting the BMC Helix Intelligent Integrations issues
This topic describes the issues that you might encounter when using BMC Helix Intelligent Integrations.
Issue symptoms
The following error message is displayed when you access the BMC Helix Intelligent Integrations on-premises gateway UI for which authentication is enabled:
400 error: This page isn't working.
In addition, the swp-authproxy container logs contains one of the following error messages:
No valid user identifier was found, redirecting to the RSSO Server.
Or,
javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake
at java.net.http/jdk.internal.net.http.HttpClientImpl.send(Unknown Source) ~[java.net.http:na]
at java.net.http/jdk.internal.net.http.HttpClientFacade.send(Unknown Source) ~[java.net.http:na]
java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
Resolution
Make sure that the OAuth client is registered correctly. For more information, see Setting up authentication for the on-premises gateway.
Issue symptoms
The following error message is displayed when you access the BMC Helix Intelligent Integrations on-premises gateway UI for which authentication is enabled:
400 error: This page isn't working.
In addition, the swp-authproxy container logs contains an error message similar to the following:
Caused by: java.nio.channels.UnresolvedAddressException: null
at java.base/sun.nio.ch.Net.checkAddress(Unknown Source) ~[na:na]
at java.base/sun.nio.ch.Net.checkAddress(Unknown Source) ~[na:na]
at java.base/sun.nio.ch.SocketChannelImpl.checkRemote(Unknown Source) ~[na:na]
at java.base/sun.nio.ch.SocketChannelImpl.connect(Unknown Source) ~[na:na]
Resolution
To resolve the issue, perform the following steps:
- Check if any proxy or firewall is present between the on-premises gateway host and BMC Helix platform.
Interception by the proxy or firewall could lead to invalid SSL certificates. - Disable the proxy or firewall.
- Obtain the SSL certificates from the BMC Helix platform deployment again.
- Import the certificates again.
For instructions, see Task 2: To import SSL certificates into the on-premises gateway. - Enable the proxy or firewall.