Troubleshooting the BMC Helix Intelligent Integrations issues

This topic describes the issues that you might encounter when using BMC Helix Intelligent Integrations.

Issue symptoms

The following error message is displayed when you access the BMC Helix Intelligent Integrations on-premises gateway UI for which authentication is enabled:

400 error: This page isn't working.

In addition, the swp-authproxy container logs contains one of the following error messages:

No valid user identifier was found, redirecting to the RSSO Server.

Or,

Could not communicate to the RSSO Server 

javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake 

at java.net.http/jdk.internal.net.http.HttpClientImpl.send(Unknown Source) ~[java.net.http:na] 

at java.net.http/jdk.internal.net.http.HttpClientFacade.send(Unknown Source) ~[java.net.http:na] 

java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty 

Resolution

Make sure that the OAuth client is registered correctly. For more information, see Setting up authentication for the on-premises gateway.

Valid SSL certificate. 

 

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