Integrating with New Relic


New Relichelps you monitor, debug, and improve your entire stack. 

Configure an integration with New Relic , to view the event, metric, and topology data from New Relicand derive actionable insights.

 

 

 

You can view the collected data in various BMC Helix applications and derive the following benefits:

BMC Helix application

Type of data collected or viewed

Benefits

BMC Helix Operations Management

Events 

Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events.
For more information, see Monitoring events and reducing event noise.

BMC Helix Operations Management

Metrics

Use alarm and variate policies to detect anomalies and eliminate false positives for more accurate results while monitoring the health of your system.

For more information, see Detecting anomalies by using static and dynamic thresholds.

BMC Helix Discovery

Topology

Collect all CIs fromNew Relicin BMC Helix Discovery. 

Collect services from New Relicin BMC Helix Discovery in a format that can be consumed by BMC Helix AIOps  

For more information, see Managing your IT infrastructure.

BMC Helix AIOps

Situations (created from events)

Improve the mean time to resolve (MTTR) based on the situation-driven workflow.

Lower the mean time to detect or discover (MTTD) and the time required for investigating tickets.

For more information, see Monitoring situations.

BMC Helix AIOps

Services (created from topology)

Monitor the overall health of a service.  When the service gets impacted by any factor, view the events generated because of the impact, analyze the causes of the impact, and quickly remediate those events to restore the health of the impacted service.

For more information, see Monitoring services.

 

 

 

As a tenant administrator, perform the following steps to configure a connection with New Relic, verify the connection, and view the collected data in various BMC Helix applications.

ConnectorSteps.png


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  1. On the CONNECTORS tab, clickadd_icon.pngin the SOURCES panel.
  2. Click
    New Relic
     .

  3. Specify the source connection details:
    1. Specify a unique instance name.

      Best practice
      We recommend that you specify the instance name in the following format: 

      <sourceType>_<sourceControllerServerName>_<InstanceQualifier>

      The instance qualifier helps you to distinguish the multiple instances configured from the same source server. For example, you can name your instances as NewRelic_Host_PROD, NewRelic_Host_TEST, and so on.


        1. Specify the API user key.
          For instructions about how to create an API user key from the New Relic UI, see New Relic API keys.

        2. Specify the account ID for the New Relic source (default value is 9999999).
        3. For the personal API key (GraphQL), specify the same API user key that you generated in step b
        4. Specify the number of maximum concurrent REST API requests that should be executed during a collection schedule (d efault value is 256).
        5. Click Proxy and specify whether you want to configure a proxy server.
          If yes, specify the host name and port number (default value is 8888).
      1. Click VALIDATE AND CREATE.
        The specified connection details are validated and the corresponding source connection is created in the Source Connection list.
      2. Select the source connection that you created from the list if it is not selected already.

        Important

        The destination host connection is created and configured automatically for each tenant when the source connection is created.

      3. Ensure that the options for the datatypes for which you want to collect data are selected.
      4. Click a data type and specify the configuration parameters in the Collectors section as described in the following table:
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      5. Click CREATE COLLECTORS  to create the required collector streams for the selected data types.
      6. Click a data type and specify the configuration parameters in the Distributors section as described in the following table:
        Parameter name
        Description
        Max Batching Size
        Specify the maximum number of data items to send in a single POST request to the destination API.
        The batch size 
        depends on the destination’s ability to buffer the incoming data.Default: 250
        Max Batching Delay
        Specify the maximum time (in seconds) to wait before building and processing a batch.Default: 3 seconds 
        Base Retry Delay
        Specify the initial time (in seconds) for which to wait before retrying to build and process a batch.
        The waiting time increases in the following sequence: n1, n2, n3, and so on, where n indicates the number of seconds.Default: 2 secondsExample:Base Retry Delay is set to 2 seconds.Retry is performed after 2, 4, 8, 16, ... seconds.
        Max Intra-Retry Delay
        Specify the maximum limit for the base retry delay. Default: 60 secondsExample:Max Intra-Retry Delay is set to 60 seconds.
        Base Retry Delay is set to 2 seconds.Retries are performed 2, 4, 8, 16, 32,... seconds later.
        Max Retry Duration
        Specify the total time for retrying a delivery. For REST destinations, a delivery is a batch of data items in one POST request. Default: 5 minutesExample:Max Retry Duration is set to 8 hours.
        Base Retry Delay is set to 2 seconds.Requests are sent for 2+4+8+16+32+64+132... until 8 hours in total duration is reached. After that, no subsequent attempts are made to retry the delivery.The assumption here is that if there is an outage or other issue with the destination tool, recovery should take less than the value of the Max Retry Duration parameter to be completed.
        Attributes To Be Dropped When Updating Events
        Specify the event attributes that you do not want to be updated in BMC Helix Operations Managementwhen events are updated. For example, if you do not want an event's severity, source address, source category, and subcategory to be updated in BMC Helix Operations Management , you need to specify those attributes in a comma-separated format: severity,source_address,source_category,source_subcategory .Important:You can obtain the event attribute names in BMC Helix Operations Management, by exporting any event data in JSON, BAROC, XML, or CSV format . The exported file contains all attributes of the event data, and from there you can identify the attributes to be dropped. 
      7. Click CREATE DISTRIBUTORS to create the required distributor streams for the selected data types.
      8. Click one of the following buttons:

        • SAVE STREAM : Click this button if you want to edit the integration details before creating the connector. After you save the stream, the connector that you just created is listed in the SOURCES panel. Slide the slider on the right to start the data stream.
        • SAVE AND START STREAM : Click this button if you want to save the integration details and start receiving data immediately.

        ImportantFor a data stream, the Run Latency (max/avg), Items (Avg per Run), and Last Run Status columns on the Streams page might show the status as No Runs during the data collection process. After completion of the process, these columns are updated with an appropriate status.

        ImportantFor a data stream, the Run Latency (max/avg), Items (Avg per Run), and Last Run Status columns on the Streams page might show the status as No Runs during the data collection process. After completion of the process, these columns are updated with an appropriate status.

        For more information about data streams, see Starting-or-stopping-data-streams.   

 

Task 3: To verify the connection

In BMC Helix Intelligent Integrations , on the SOURCES panel, confirm that the data streams for the integration you created are running. Data streaming is indicated by moving colored arrows.

NewRelic_Stream.png

  • A moving dark blue arrow (EventsStream_Icon.png) indicates that the event stream is running. Event data will be pushed according to the configured Collection Schedule interval.
  • A moving red arrow (MetricsStream_Icon.png) indicates that the metric stream is running. Metric data will be pushed according to the configured Collection Schedule interval.
  • A moving light blue arrow (TopologyStream_Icon.png) indicates that the topology stream is running. Topology data will be pushed according to the configured Collection Schedule interval.

To view data in BMC Helix applications

View data collected from New Relic in multiple BMC Helix applications.

To view events in BMC Helix Operations Management

  1. In BMC Helix Operations Management, select Monitoring > Events.
  2. Filter the events by the NewRelicEvent class.
    New_Relic.png

Incoming events from New Relic  are processed in BMC Helix Operations Management through a set of deduplication rules to determine whether the incoming event is a duplicate event or a new event. For more information, see Event-deduplication-suppression-and-closure-for-reducing-event-noise.

For more information about events, see Monitoring and managing events

To view metrics in BMC Helix Operations Management

  1. In BMC Helix Operations Management, select Monitoring > Devices.
  2. Click the links for the required device.
  3. On the Monitors tab, click the required monitor.
    The Performance Overview tab shows the metrics graph.
    New_Relic_Metric.png
    For information about metrics, see Viewing collected data.

To view the topology data in BMC Helix Discovery

In BMC Helix Discovery, select Explore > Data, and click <count> Import Records in the Miscellaneous section. The Import Record List page shows the CI records received from New Relic. For information about records, see Managing your IT infrastructure.

To view services and situations in BMC Helix AIOps

Before you view services and situations in BMC Helix AIOps, create a Business Service model in BMC Helix Discovery. For information about creating models, see Managing models.

In BMC Helix AIOps, on the Overview page, view the services and situations for the event and topology data received from New Relic.

 

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