Integrating with AWS CloudWatch

As a tenant administrator, perform the following steps to integrate with AWS CloudWatch, verify the integration, and view the collected event data in various BMC products.

Before you begin

Have the egress IP of your tenant. Request the egress IP from BMC Software if you don't already have it.

To integrate with AWS CloudWatch

1. In BMC Helix Intelligent Integrations, on the CONNECTORS  tab, click in the SOURCES panel.

2. Click 

   AWS CloudWatch

   .

3. Specify the following details for the source connection:
   1. Specify a unique instance name.
   2. Specify the access key.
   3. Specify the secret key.
   4. Select the region.
   5. Click Proxy and specify whether you want to configure a proxy server.
      If yes, specify the host name and port number (default value is 8888).
4. Click VALIDATE AND CREATE.
   The specified connection details are validated and the corresponding source connection is created in the Source Connection list.
   

5. Select the source connection that you created from the list if it is not selected already.

   Important

   The destination host connection is created and configured automatically for each tenant when the source connection is created.

6. Click a data type and specify the configuration parameters in the Collectors section as described in the following table:
7. Click CREATE COLLECTORS to create the required collector streams for the event data type.
8. Click the event data type and specify the configuration parameters in the Distributors section as described in the following table:
   
9. Click CREATE DISTRIBUTORS to create the required distributor streams for the event data type.
10. Click one of the following buttons:
    • SAVE STREAM: Click this button if you want to edit the integration details before creating the instance. After you save the stream, the instance that you created is listed in the SOURCES panel. Move the slider to the right to start the event data stream.
    • SAVE AND START STREAM: Click this button if you want to save the integration details and start receiving event data immediately.

To verify the integration

In BMC Helix Intelligent Integrations, on the SOURCES panel, confirm that the data stream for the integration you created is running. Data streaming is indicated by moving colored arrows.

• A moving dark blue arrow () indicates that event data is being streamed. 
• A moving red arrow () indicates that metric data is being streamed. 

To view events in BMC Helix Operations Management

In BMC Helix Operations Management, select Monitoring > Events to view the events received from AWS CloudWatch.

Incoming events from AWS CloudWatch are processed in BMC Helix Operations Management through a set of deduplication rules to determine whether the incoming event is a duplicate event or a new event. For more information, see Event-deduplication-and-suppression-for-reducing-event-noise.

For information about events, see Monitoring and managing events.

To view metrics in BMC Helix Operations Management

1. In BMC Helix Operations Management, select Monitoring > Devices.
2. Click the links for the required device.

3. On the Monitors tab, click the required monitor.
   The Performance Overview tab shows the metrics graph. For information about metrics, see Viewing collected data.

To view situations in BMC Helix AIOps

Before you view situations in BMC Helix AIOps, create a Business Service model in BMC Helix Discovery. For information about creating models, see Creating a model .  

In BMC Helix AIOps, on the Overview page, view the situations for the event data received from AWS CloudWatch.